Transformation Director

What you will be doing

At Tower, we're on a mission to transform the claims value chain — improving outcomes for our customers, strengthening partnerships, and creating a better experience for our teams. Now we're looking for a dynamic, purpose-driven Transformation Leader to take the wheel of our ambitious ChargeUp programme.

This role is about more than managing projects — it's about shaping the future of insurance for New Zealand and Pacific. Reporting to the Chief Claims Officer, you'll lead with heart and hustle, aligning strategic initiatives with our big-picture goals and delivering measurable impact that matters.

Dive into the Heart of Your Responsibilities:

• Lead the governance and delivery of the entire ChargeUp transformation lifecycle — from planning to execution to closure.
• Be the trusted point of contact for internal teams and external stakeholders, building strong relationships and ensuring benefits are delivered.
• Manage programme budget, risks, dependencies, and change management with confidence and clarity.
• Identify opportunities to improve effectiveness across the programme, and bring the right people together to make things happen.
• Oversee and align multiple projects and workstreams, balancing interdependencies and Tower's wider Delivery Framework.
• Use your voice and vision to lead reporting, storytelling, and strategic communication around progress and value delivered.
• Address and resolve conflicts within and between Squads, fostering a collaborative and productive work environment.
• Encourage and support innovation and experimentation within Squads, promoting a culture of continuous learning and improvement.

What You'll Need

• Proven experience leading large-scale transformation or change programmes — ideally in insurance or financial services.
• A strong background in consulting, programme management, or transformation leadership.
• A collaborative, agile mindset with the ability to juggle complexity, influence stakeholders, and bring order to chaos.
• Excellent communication skills — you can translate complexity into clarity and inspire action at every level.
• Analytical smarts and commercial awareness — with a solid grasp of how insurance businesses operate and succeed.
Confidence and credibility working with senior leaders and boards

Our Commitment

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.

Why You'll Love Working with Tower

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

We're a uniquely Kiwi insurer doing big things. We value innovation, inclusion, and courage — and we back our people to thrive. This is your chance to lead real change, shape the future, and make your mark on something that truly matters

What we'll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include:

• Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner`s leave.
• A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off!
• Annual Performance Review where you get to showcase your progression.
• Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
• Career growth - we promote internal capability; we also have programmes that recognise star performers.
• Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
• Discounts on Tower insurance products of up to 50%
• Free Life Insurance of up to four times your annual base salary
• Paid parental leave top up for 16 weeks.
• Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
• Warehouse Stationery and more

Apply now: Ready to ChargeUp your career? Apply now and be part of a team that's redefining insurance with purpose, pace, and people at the heart.