Client Services Manager

Are you a passionate leader with a track record of growing through your organisation? Do you pride yourself on empowering others, building trusted relationships, and creating positive workplace cultures?

Red Badge Group is looking for a people-centric leader to join us in a senior client-facing role, responsible for leading over 50 frontline team members and 4 site supervisors across a portfolio of key client sites. You’ll bring structure, clarity, and support to your teams – while driving performance, service excellence, and a culture that reflects our values.

This role is perfect for someone who has progressed through hands-on leadership roles and is ready to make a broader impact across people, clients, and business outcomes.

About the Opportunity

• Lead and inspire frontline teams across multiple client sites
• Coach, support, and develop a team of supervisors to grow their own leadership impact
• Be the primary point of contact for clients – trusted, consistent, and solution-focused
• Embed great people practices through onboarding, training, performance coaching, and engagement
• Monitor team wellbeing, service delivery, and performance through site visits, feedback, and data
• Ensure compliance, rostering, and workforce systems are well-managed and people-focused
• Contribute to continuous improvement across safety, culture, and client satisfaction
• Collaborate with internal teams on workforce planning and operational delivery

What You’ll Bring
You are a natural leader of people – someone who knows what it means to work your way up, who earns trust, and who brings out the best in others.

• Demonstrated progression within your current or previous organisation, ideally into leadership roles
• 3 years’ experience managing dispersed teams
• Strong people management skills – from coaching and developing others to managing performance
• Excellent relationship-building ability with both clients and team members
• A practical understanding of workforce systems, compliance, and employment law
• Confident decision-maker who can adapt quickly and manage competing priorities

A qualification in business, leadership, or operations is welcomed – but your real-world leadership experience matters most.

Why Red Badge?

• Leadership role with autonomy and influence across a national client base
• A values-led team that genuinely supports its people
• Company vehicle provided
• Real career pathways in a growing, NZ-owned business
• A workplace where your leadership and people-first mindset will make a difference

If you’re ready to lead with purpose, grow your leadership legacy, and help shape the future of a people-driven business, we’d love to hear from you.