Product Support Specialist North Island – Tigercat

About the Opportunity:

This position comes at an exciting time as CablePrice (long standing Hitachi construction equipment supplier) has just been appointed as the New Zealand importer and distributor for Tigercat forestry and off-road industrial machinery. As a result, we are looking for a highly qualified Equipment Technician to join our Product Support team. You will be providing prompt technical/practical support, problem resolution and be the go-to person for our North Island branches when they need assistance supporting Tigercat customers. You will need to keep up to date with changes and improvements in the market and be an expert primarily (but not limited to) the Tigercat range. With flexibility around work location, you will also be expected to take an active role in new machine set-up and supporting the sales team with delivery in the region.

To be successful in this role you will have:

• Health and Safety Commitment, it is our number one priority here at CablePrice. We look after ourselves and look after each other.
• The ability to advise and assist with fault diagnosis, repairs, and planning of machine modifications where required.
• Provide clear and concise explanations of product features and troubleshooting steps.
• Pride in delivering excellent customer service and maintaining lasting relationships with all stakeholders.
• Excellent communication and problem-solving skills
• In depth current industry knowledge
• Detailed knowledge of Tigercat product range will be advantageous
• A ‘can do’ attitude that keeps you going when the going gets tough – are you like our machines - tough, reliable, productive?

In Return, We Offer:

• Competitive pay rate: A rewarding salary, dependent on skills and experience
• Company Health Insurance: We offer Southern Cross’s ‘Wellbeing One’ plan to our staff and also have discounted premiums for your immediate family
• Training & Career Development Opportunities: We invest in our employees with ongoing coaching, training, and professional development as well as succession planning and we look to promote from within
• Boost Employee Benefits Program: Boost connects our employees with amazing discounts and offers from over 50 of New Zealand’s favourite brands and stores
• Stability: Work for a well-established, reputable company in a permanent full time position with long term job security
• Company culture: Supportive management who value your input in finding new and improved ways to achieving success
• Refer a friend Bonus: Employees can earn up to $2000 with a successful referral
• Employee Assistance Programme (EAP): Enables employees to access services to address personal and professional challenges, enhancing their wellbeing, and promoting happiness and productivity in the workplace

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts, and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat, Bell Equipment, HSC Cranes, Montabert, and Isuzu Industrial Engines. We are also an authorised sales, parts, and service dealer for Isuzu Trucks in Wellington

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

Ready to be part of a dynamic environment and grow with a trusted brand? Apply now and take the next step in your career with CablePrice.