Customer Support Specialist

The Opportunity

In this role your focus will be to provide exceptional assistance to our internal and external customers through various Fleet Management Systems such as Hitachi ConSite, Bell Fleetmatic and Tigercat RemoteLog. This position comes at an exciting time for CablePrice (long standing Hitachi construction equipment supplier) as we have just been appointed as the New Zealand importer and distributor for Tigercat forestry and off-road industrial machinery.

Responsibilities include:

• Health and Safety Commitment, is our number one priority here at CablePrice. We look after ourselves and look after each other
• Analyse, interpret, and act on data from the various fleet systems
• Review alarm reports and follow up with relevant branch/customer as required
• Develop and implement strategies using the telematics tools available to provide insights into customers machines and the applicable servicing/maintenance requirements in order to maximise parts and service sales
• Provide administration support for all relevant OEM Fleet Management Systems. This includes, but is not limited to managing subscriptions; adding, deleting, and changing users and/or customers; maintaining user records; and retrieving and resetting user passwords.
• Promote a professional fleet system help desk and sell the value of the fleet systems internally
• Manage the expectations of your customers and ensure they are always well informed
• Train internal and external customers on how to use the relevant OEM Fleet Management System as required

The ideal person for this role will:

• Be very organised, with good admin skills, especially data mining abilities coupled with strong excel skills
• Have a system orientated brain that picks up new technology and quickly owns it
• Actively builds rapport in a wide range of relationships and adjusts approach to best connect with the audience or individual concerned
• Understand the importance of maintaining good customer relations
• Have a professional manner when dealing with and responding to requests, complaints, problems
• Some mechanical / hydraulic knowledge or experience while not essential, would be a significant advantage.
• Be able to express and convey information effectively to other people
• Have a ‘can do’ attitude that keeps you going when the going gets tough – are you like our machines - tough, reliable, productive?

In Return, We Offer:

• Competitive pay rate: A rewarding salary, dependent on skills and experience
• Company Health Insurance: We offer Southern Cross’s ‘Wellbeing One’ plan to our staff and also have discounted premiums for your immediate family
• Training & Career Development Opportunities: We invest in our employees with ongoing coaching, training, and professional development as well as succession planning and we look to promote from within
• Boost Employee Benefits Program: Boost connects our employees with amazing discounts and offers from over 50 of New Zealand’s favourite brands and stores
• Stability: Work for a well-established, reputable company in a permanent full time position with long term job security
• Company culture: Supportive management who value your input in finding new and improved ways to achieving success
• Refer a friend Bonus: Employees can earn up to $2000 with a successful referral
• Employee Assistance Programme (EAP): Enables employees to access services to address personal and professional challenges, enhancing their wellbeing, and promoting happiness and productivity in the workplace

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat, Bell Equipment, HSC Cranes, Montabert and Isuzu Industrial Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you. Apply now!