Appointment Setting Consultant - 20 hours per week ( 6 month fixed term contr
Sonova Group
Date: 2 days ago
City: Auckland, Auckland
Contract type: Full time
Our Contact Centre is the heartbeat of our business, and are creating memorable first impressions, guiding our customers on their journey to better hearing.
About the role:
As a Contact Care Consultant, you’ll be contacting existing customers to arrange appointments to come into our clinic for free hearing checks. It’s a busy role in a people focused environment where you’re well supported by the team around you and by your team leader.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
About the role:
As a Contact Care Consultant, you’ll be contacting existing customers to arrange appointments to come into our clinic for free hearing checks. It’s a busy role in a people focused environment where you’re well supported by the team around you and by your team leader.
- Outbound calling with a targetted number of dials an hour with the aim of booking 18+ appointments per day.
- We prioritise customer care and service when calling, there’s very little objection handling.
- Verifying customers information, handling voicemail and email enquiries, and meeting daily and monthly KPIs that are based on volume of dials made and the number of appointments you set.
- A six-month position at 20 hours per week, based in Rosedale, Albany, Auckland.
- Flexible shifts, you decide between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.
- You're motivated by KPIs/targets and have a positive, can-do mindset.
- You strive every day to achieve great results and want to thrive personally and professionally.
- You have a friendly, clear and warm phone manner when dealing with a diverse customer base.
- You bounce back quickly from challenges and have a confident and focused approach, keeping your eye on the prize.
- You are caring and take pride in putting the customer first in every interaction.
- Have a genuine interest in healthcare and wellbeing.
- You are systems savvy and pick up systems quickly.
- A friendly and social office environment with shared lunches, monthly lunches (we love to celebrate with food!), generous recognition and social budgets to celebrate and look after our social wellbeing.
- The Contact Centre team like to reward with little things along with way like extra time off, vouchers, team events and … more food.
- Rewarding YOU with salaries and bonus’ designed to recognise your expertise and exceptional performance.
- Free office parking.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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