Junior System Engineer

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are~

• Respect for the planet
• Respect for our customers and
• Respect for each other
  
  

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We’re looking for a Junior Systems Engineer to join our ICT team and support the smooth operation and ongoing improvement of our internal systems. This is a full-time on-site role based in our Auckland office, perfect for someone early in their IT career who is hands-on, resourceful, and eager to learn.

You’ll be responsible for setting up and supporting staff devices and user access, managing service desk requests, assisting with event setups, and contributing to the upkeep and automation of our infrastructure. You'll also help improve internal processes through scripting and documentation, with guidance from senior team members.

We value practical thinking over perfection. The right candidate will be able to balance priorities, deliver incremental improvements, and consider long-term maintainability and resource use.

The Specifics

• Set up and decommission staff devices and accounts during onboarding and offboarding
• Manage user access across internal systems and tools
• Provide first-level IT support for staff in person and remotely
• Assist with setup and testing of AV and IT equipment for internal meetings and events
• Monitor support channels and triage incoming service desk requests
• Perform regular system maintenance (e.g. backups, patching, basic monitoring)
• Support automation and scripting tasks using PowerShell or Python
• Maintain accurate and clear technical documentation
• Identify and suggest improvements to internal workflows with a focus on efficiency and usability
  
  

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you)~

• Some experience in IT support or systems administration
• Basic scripting ability in PowerShell or Python, or a strong willingness to learn
• A curious and practical mindset, with a focus on improving systems and processes
• Strong communication skills and a collaborative approach
• Comfortable with Windows and has some exposure to Linux
• Able to balance competing priorities and deliver in stages, focusing on what works rather than overcomplicating solutions
• Takes an iterative approach, delivering functional solutions early and improving them over time based on feedback
• Considers long-term maintainability and value when designing or implementing changes
• Open to learning new technologies
  
  

Nice to have~

• Exposure to version control, APIs, automation, or cloud environments
• Experience with service desk platforms, monitoring tools, or in-office event support
• Interest in data operations or scripting for system integration
  
  

Why join us?

• Get hands-on with real systems and real impact from day one
• Learn from experienced engineers who enjoy mentoring
• A team that values initiative, curiosity, and practical thinking
• A great place to grow your skills with room to take on more over time
  
  

What we offer in return~

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet
  
  

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.