Accommodation Manager

Pacific Motel Limited is seeking a motivated and experienced Accommodation Manager to oversee the day-to-day operations of our motel. The successful candidate will ensure a high standard of guest service, manage accommodation facilities efficiently, supervise staff, and maintain financial and operational goals in line with company objectives.

This is a full time role with minimum 30hrs gauranteed each week

Key Responsibilities

• Supervising and coordinating the activities of reception, housekeeping, and maintenance staff to ensure smooth day-to-day operations.

• Ensuring guests receive prompt and high-quality customer service, handling complaints, and resolving issues to ensure guest satisfaction.

• Overseeing reservation systems, managing room allocations, and maintaining accurate booking records.

• Monitoring and controlling budgets and expenditure, including setting room rates and managing operating costs.

• Recruiting, training, and supervising staff, scheduling shifts, and ensuring compliance with health and safety standards.

• Developing and implementing policies, procedures, and service standards to maintain quality and consistency in operations.

• Managing maintenance and repair of facilities and liaising with contractors as required.

• Ensuring compliance with applicable laws and regulations, including fire safety, licensing, and employment laws.

• Promoting the motel through marketing activities, online listings, and working with tourism-related networks to maximize occupancy.

• Preparing financial reports, maintaining occupancy records, and reporting to senior management/directors.

Skills and Experience Required

• Proven experience in a management role is essential (minimum 3 years preferred).

• A relevant diploma qualification at level 5 or above can substitute the work experience requirements.
• A bachelors in any discipline is a big advantage considering the nature of this role but not a mandatory requirement.

• Strong leadership and team management skills.

• Excellent communication and customer service abilities.

• Good understanding of financial and administrative management.

• Knowledge of booking/reservation systems and property management software is an advantage

• Ability to handle pressure, resolve conflicts, and maintain high standards.