Senior Technical Business Analyst - Networks

An exciting opportunity has arisen for a Senior Technical Business Analyst to play a pivotal role in supporting the delivery of core infrastructure services NZ. This position is perfect for someone who thrives on translating complex technical requirements into clear, actionable work-streams, ensuring seamless collaboration between product, engineering, rollout operations, and support teams. If you are passionate about making technology accessible and dependable for communities and want to be part of a knowledgeable and supportive team, this is the ideal next step in your career.

What You'll Do

• Translate intricate technical designs such as access control protocols and firewall rules into structured requirements that can be easily understood and actioned by engineering and support teams.
• Collaborate daily with engineers, schedulers, project managers, and field operations staff to optimise onboarding processes and streamline delivery workflows for new infrastructure rollouts.
• Prototype and refine Salesforce flows as well as other delivery tooling to ensure operational efficiency and clarity throughout the deployment lifecycle.
• Support process design initiatives by mapping out current versus future-state workflows using tools like Confluence and Jira to drive continuous improvement.
• Champion end-to-end rollout readiness by identifying potential risks early on and collaborating with technical leads to develop mitigation strategies.
• Document user stories clearly and manage backlogs effectively so that development priorities remain transparent and achievable.
• Act as a bridge between technical experts and non-technical stakeholders by communicating complex concepts in an accessible manner
  
  

What You'll Bring

• Experience supporting large-scale infrastructure rollouts or service operations within technically complex environments.
• A deep understanding of Secure Access principles, network design fundamentals, and the intricacies involved in coordinating multi-team delivery efforts.
• Proven familiarity with Salesforce workflows alongside strong proficiency in Jira-based operational tooling for managing tasks and tracking progress.
• Comfort navigating bugs or unexpected system behaviours while maintaining composure during fast-paced deployments or high-pressure situations.
• Demonstrated skill in requirements gathering through thoughtful engagement with stakeholders at all levels—ensuring nothing is lost in translation from concept to execution.
• Expertise in backlog management techniques coupled with the ability to write clear user stories that guide development teams efficiently toward shared objectives.
• Experience mapping current versus future-state processes as well as data flows using industry-standard documentation tools such as Confluence.
• A collaborative mindset characterised by empathy for colleagues’ perspectives; you bring people together around shared goals rather than working in isolation.
• Strong communication skills—both written and verbal—that enable you to explain complex ideas simply without losing essential detail or accuracy.
• A calm yet structured approach to problem-solving that prioritises clarity, structure, and purpose even when juggling multiple moving parts.
  
  

What Sets This Company Apart

The company’s mission-driven ethos places New Zealanders at the centre of everything it does. Employees benefit from a supportive leadership style that values knowledge sharing, teamwork, and personal growth through regular training opportunities. Flexible working arrangements empower staff to balance professional ambitions with personal commitments while generous pension contributions reflect the company’s dedication to long-term wellbeing. By joining this team, you become part of a community united by compassion for learners’ needs—a place where your expertise directly contributes to shaping brighter futures for generations to come.

If you were keen to find out more information, apply via the advertisement or get in touch via [email protected]