Senior Manager, Adviser & Group Services

About nib | Ko Wai M­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ātou

• Free health, life, income protection insurance + discounts for family
• Join a supportive and dedicated team where you can develop and enhance your career
• Great offices located in Auckland's CBD
• Hybrid work environment with the flexibility to work from home and the office
• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
• Fitness incentives
• Short term incentive programmes

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe the 'status quo is death' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our 'future state' strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

About the role | He Aha Te Tūranga

Reporting to the Head of New Zealand Operations, the Senior Manager, Adviser & Group Services will lead functional areas that optimise the efficiency and effectiveness of Adviser & Group Services operations for nib NZ, Health & Life. This role will be responsible for the design and delivery of an aligned and consistent approach across workforce management, training, productivity and planning that fosters the delivery of an excellence member experience and operational efficiencies.

This role will see us building a culture of growth and development across our teams to ensure we have highly skilled and engaged teams. It will also have responsibility for input into strategy and planning for NZ Operations.

About you | Ko Wai Koe

• Relevant Tertiary qualification in Business, Management or related discipline
• Extensive leadership experience in contact centres and or operational business units with proven ability to lead a centralised team
• Strong leadership experience and capabilities suited to a transformation environment with the ability to develop a strong vision and build strong cross function teams
• Strong strategic focus, planning and leadership capability
• Strong understanding of productivity and resourcing processes
• Extensive change management experience in an operational capacity
• Workforce management experience
• Strong financial and commercial acumen
• Proven experience developing and delivering strategic programs of work with a focus on digital transformation, automation and workforce optimisation

If you're ready to step into a role that will challenge and reward you on a daily basis and provide an opportunity to build on your career, then please apply today!

We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.

www.nib.co.nz