Technology Support Engineer (Level 2)

Omnicom is an inter-connected global network of leading marketing communications companies. Our portfolio provides the best talent, creativity, technology and innovation to some of the world's most iconic and successful brands.

As a Technology Support Engineer, you'll be the go-to for end-user tech support and issue resolution within your local market. Based onsite at an Omnicom office, you'll assist with day-to-day troubleshooting, global IT projects, and help drive a great user experience. When issues require broader escalation, you'll act as the advocate to ensure they're resolved smoothly.

Responsibilities

• Deliver second-level (and sometimes first-level) support via ServiceNow
• Assist in rollout of global IT initiatives locally
• Escalate and resolve urgent tech issues effectively
• Support AV setups and provide VIP "white glove" service
• Identify and report recurring issues to improve service
• Help with office-specific tasks (e.g., moves, power downs)
• Mentor junior staff and contribute to a strong team culture

Qualifications

• 3+ years in IT support, including AV experience
• Strong knowledge of Windows, MacOS, Microsoft Office
• Familiar with ServiceNow, JAMF, SCCM, Intune, and AD
• Great communicator with solid problem-solving skills
• Comfortable explaining tech to non-tech users
• Experience in media/entertainment is a bonus

About You

• Customer-focused, tech-savvy, and solution-oriented
• Thrive in a fast-paced, global, and collaborative environment
• Able to prioritize, multitask, and stay calm under pressure
• Adaptable across teams and cultures
• Organised, reliable, and discreet with confidential information
• Able to work in different places occasionally

Omnicom is an equal opportunity employer.

Omnicom is an equal opportunities employer and therefore emphasizes, in accordance with employment law that recruitment and selection decisions will not be made on the grounds of sex, marital status, sexual orientation, race, colour, ethnic or national origin, nationality, religion or belief, disability or age.

Please note: All applicants must have the right to work in New Zealand.