Technology Support Analyst (Level 1)

Omnicom is an inter-connected global network of leading marketing communications companies. Our portfolio provides the best talent, creativity, technology and innovation to some of the world's most iconic and successful brands.

As a Technology Support Analyst, you'll provide day-to-day tech support for users in your local Omnicom office. You'll help resolve technical issues efficiently and assist with broader projects when needed. When problems require escalation, you'll act as a trusted advocate for users, ensuring smooth collaboration across service teams. You may occasionally support other Omnicom offices as required.

What You'll Do

• Deliver end-user support via ServiceNow (Level 2, and Level 1 when needed)
• Support rollout of global tech projects locally
• Troubleshoot and escalate urgent IT issues
• Provide AV setup and "white glove" executive support
• Spot support trends and suggest improvements
• Help with office tasks like moves or power shutdowns

What You Bring

• 1-2 years of IT support experience, including AV setup
• Strong knowledge of Microsoft Office, Windows, MacOS, and mobile tech
• Familiarity with ServiceNow, and understanding of escalation paths
• Bonus: Experience with JAMF, SCCM, Intune, Active Directory, or cloud security tools
• Great communication skills and ability to explain tech clearly
• Strong judgement, organizational skills, and attention to detail
• Team player who can stay calm under pressure
• Able to work with discretion and flexibility across different teams and locations

About You

You're a natural problem-solver with top-notch customer service. You're organised, adaptable, and enjoy working in a fast-paced, team-first environment. You bring energy, patience, and a hands-on mindset to everything you do.

Omnicom is an equal opportunity employer.

Omnicom is an equal opportunities employer and therefore emphasizes, in accordance with employment law that recruitment and selection decisions will not be made on the grounds of sex, marital status, sexual orientation, race, colour, ethnic or national origin, nationality, religion or belief, disability or age.

Please note: All applicants must have the right to work in New Zealand.