Systems Engineer - Team Leader

Are you passionate about delivering exceptional IT solutions while leading a team towards success? Do you thrive in environments where innovation and customer

Fusion is a team of mavens all connected by a drive to improve the lives of New Zealanders through ideas and technology.

The Role

As a Systems Engineer - Team Leader, you will play a pivotal role in our Education team ensuring the seamless operation of our client schools' IT functions. You will lead by example, providing onsite support, overseeing project implementations, and proactively maintaining systems to optimize performance. Your leadership will extend to mentoring and supporting junior team members, fostering their professional growth and development.

Responsibilities

• Manage ticket status and volumes, taking necessary actions to meet customer needs.
• Provide onsite support to customers, addressing desktop, server, software, and hardware needs enhancing customer satisfaction.
• Led pre-sales and sales processes for potential customers, following established protocols.
• Cultivate positive customer relationships, focusing on retention and satisfaction.
• Provide leadership, guidance, and day-to-day management for team members.
• Act as a technical escalation point for your team and wider IT field services.
• Manage and develop team members, including training, professional growth, and recruitment.
  
  

Your talent

• Bachelor’s degree in computer science, information technology or equivalent experience.
• Proven experience in systems engineering, focusing on customer service and project management.
• Strong leadership skills, with the ability to motivate and develop team members.
• Excellent communication and interpersonal abilities.
• Experience in pre-sales and sales processes preferred.
• Proficiency in service management tools and industry best practices.
• Certifications such as Google, Microsoft, Cisco or equivalent are preferred.
  
  

The formalities

Clean criminal record and legal right to work in NZ.


About Us

Fusion Networks is passionate about IT, we are true technologists who love what we do. We are a forward-focused company that thrives on being innovative and future aligned, as we grow into new areas of work.

If this sounds like your next step, please apply online ensuring your CV/Cover letter identifies how your technical experience aligns with our requirements.

Take your next step

If you are ready to take on a leadership role in a dynamic and customer-centric environment, we invite you to apply for the Systems Engineer - Team Leader position at Fusion Networks. Take the next step in your career and be part of our journey towards innovation and excellence.

Fusion Networks is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.