Service Delivery Coordinator

Service Delivery Coordinator | Full time - Permanent | New Plymouth

• $29.30 per hour paid fortnightly
• Monday to Friday: 08:00 - 17:00
• Permanent Full-Time
• Location: 2 Smart Road, New Plymouth
  
  

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers both physically and digitally.

We work hard as a team, where getting to know your colleagues and having fun on the way is all part of the role. As a Service Delivery Coordinator, you are critical in engaging our workforce in the processing/delivery of our customer's mail and parcels in a timely and efficient way. You will be based at our Taranaki Operations Centre.

Hours

Monday to Friday: 08:00 to 17:00 (1 hour unpaid lunch break)

About This Role

• Daily interaction with delivery agents, courier drivers, Rural delivery drivers, customer service team and warehouse staff
• Monitor and improve productivity within the contracted delivery team
• Assist with customer queries
• Be involved with the team in decision making, outlining challenges and asking for solutions
• Undertake vital administration tasks
• If you have exceptional leadership capabilities and are looking for a step up in your career we would love to hear from you. You will support the Service Delivery Manager to motivate, lead and coach the contracted delivery fleet
  
  

To be the ideal candidate for this role you will:

• Have intermediate level computer skills
• Confident interacting with people from all backgrounds via face to face, phone and email
• Experience in fleet management or logistics highly sort after but not essential as long as it's relatable
• Proven ability to work under-pressure, can make solid decisions without direction or resources
• Enjoy responsibility, strong problem solver, back yourself and not afraid to have tough conversations
• You rise to a challenge, welcome and embrace change and can work with ambiguity
  
  

Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Benefits

At NZ Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
• An Employee Assistance programme to support you when you need it
  
  

For more information about careers at NZ Post visit jobs.nzpost.co.nz

There's something really special about being part of the team here at NZ Post – Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

For more information about careers at New Zealand Post visit jobs.nzpost.co.nz. All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check

New Zealand Post Limited (NZ Post) recognises the diversity and uniqueness of its workforce and reaffirms its commitment to create a safe and inclusive environment for everyone.