Customer Services Manager

• Kaiapoi location – 15 minutes drive from Central Christchurch
• Free, secure, on-site carparking
• Work for a leading FMCG brand
  
  

We’re looking for a skilled and motivated Customer Services Manager to join our team in Kaiapoi. This is a key leadership role responsible for managing our customer services team and ensuring smooth, efficient operations across all customer-related processes.

This role plays a central part in the day-to-day functioning of our customer service department. You'll be responsible for managing customer and group pricing, processing orders, handling freight issues, and resolving customer complaints. You will also oversee credit processing, new customer setups, and product maintenance in our systems.

The role includes supporting the field sales team with sales order enquiries, managing dated stock, and coordinating seasonal initiatives like our Christmas Ham program. Additionally, you'll be responsible for the operation of our Factory Shop and maintaining various internal systems.

We are looking for someone who is highly organised, detail-focused, and has a strong ability to lead and support a team. You’ll bring a collaborative approach, excellent communication skills, and the ability to manage multiple responsibilities efficiently.

You Will Also Have

• Minimum 3 years' experience in a similar customer service or leadership role
• A systematic and organised working style
• Strong interpersonal and written communication skills
• A team-focused mindset with a proactive attitude
• Experience working with business systems (experience with Navision is an advantage)
• A focus on continuous improvement and problem-solving
  
  

At Hellers, we take pride in our people and our products. We offer a supportive team environment, opportunities for growth, and the chance to be part of a well-established New Zealand company.

If you're ready to take the next step in your career and lead a committed team in delivering quality work – ensuring New Zealanders’ continued celebration of everyday moments with great food, we’d love to hear from you.

If you are interested in this role, please email your CV and cover letter to [email protected]