Duty Manager

Ithai Limited is seeking responsible and proactive Duty Managers to oversee daily operations, ensuring a high standard of customer service, compliance, and team leadership. The successful candidates will play a pivotal role in the smooth functioning of our dining establishment and be responsible for both operational and legal duties under New Zealand law.

Key Responsibilities:

Menu and Event Planning

• Plan menus in consultation with chefs, ensuring variety, quality, and cost-effectiveness.

• Organise and coordinate special functions and events to meet client expectations and business goals.

Procurement and Financial Oversight

• Arrange the purchasing and pricing of food, beverages, and supplies in line with the allocated budget.

• Maintain accurate records of stock levels and all financial transactions related to operations.

Compliance and Facility Standards

• Ensure all dining facilities comply with health and safety regulations.

• Monitor cleanliness, functionality, and overall appearance of the premises to maintain a welcoming and professional environment.

Customer Engagement

• Confer with customers to evaluate satisfaction regarding meals and service quality.

• Resolve complaints or concerns efficiently and courteously.

Staff Supervision

• Select, train, and supervise both kitchen and waiting staff to deliver outstanding service.

• Foster a positive work environment through ongoing coaching, communication, and support.

Front-of-House Duties

• Take reservations, greet guests upon arrival, and assist in taking food and beverage orders as needed to support team operations.

Legal Responsibilities as Duty Manager (under New Zealand law)

• Ensure the responsible sale and supply of alcohol in accordance with the Sale and Supply of Alcohol Act 2012.

• Monitor and manage patrons to prevent intoxication and underage drinking.

• Maintain compliance with the conditions of the venue’s alcohol licence.

• Display the manager's certificate and licence conditions prominently as required by law.

• Act as the primary point of contact for authorities (e.g. Police, licensing inspectors) during operating hours.

• Complete incident logs and reports as necessary and handle any issues that may impact legal compliance or customer safety.

Other Related Tasks

• Perform other related duties as required to support the smooth and efficient operation of the establishment.

Requirements:

• At least 2 years of related work experience

• At least NZ Register Diploma (Level 5) qualification may substitute for the experience (overseas qualifications must be comparable to the standard of the New Zealand qualification)

• Must have a Licence Controller Qualification approved by NZQA

• Knowledge of Thai food ingredients as we take food allergies seriously

Other details:

• This is a full-time and permanent position

• The wage ranges from $26.50 to $35.00 per hour, depending on skill and experience, with weekly payments.

• Holiday pay and sick leave will be paid according to the law

• You will work in three different branches:

(1) 322 Wakefield Quay, Stepneyville, Nelson

(2) 39 Elliott Street, Auckland

(3) 16C Vanguard Street, Nelson City

• You will be required to work according to a roster, 5–6 days per week, with a guarantee of 30 hours (maximum 48 hours).

Please note that applicants for this position should have NZ citizenship/residency or a valid NZ work visa.

If you would like to join our team, please submit your information via this platform. If you have any questions, please contact us via [email protected]

www.nahm.co.nz

www.angrythaiger.co.nz