Senior Systems Engineer, Enterprise Services

Senior Systems Engineer (Enterprise Services)

Position Purpose: The Enterprise Services practice is responsible for the design, provision,
operation, security, and management of the key IT enabling services used
by the university. These include business productivity systems such as
Microsoft 365, enterprise systems, identity and access systems,
databases, and other data management practices including the
management and flow of data between systems.

The Senior Systems Engineer (ES) leads the delivery of operations,
provision, and design work within the practice. They will have broad
responsibility for work throughout the lifecycle of systems (e.g. design,
build, test, deploy, operate, support, retire) and will be responsible for
optimising the design and delivery of services in cost-effective manner
whilst maintaining system performance, availability and security.

They have deep technical knowledge and use their expertise to advance
the capability of the team, providing guidance to other engineers within
their domain of expertise, ensuring knowledge is developed and shared
within the team and with other areas (e.g. End User Support) as part of
providing high-quality and joined-up service experience for end users.

They will have broad responsibility for work throughout the lifecycle of
systems (e.g. design, build, test, deploy, operate, support, retire) and will
be responsible for optimising the design and delivery of services in cost-
effective manner whilst maintaining system performance, availability and
security.

Department: Information Technology Services

Location: Palmerston North

Reports to: Practice Lead, Enterprise Services

Responsible for: None

Delegations: None

Job Title: Senior Systems Engineer, Enterprise Services

Key relationships: Internal External
CIO IT Service Providers/Vendors
ITS Leadership Team Advisory and Service Partners
Heads of Schools/Institutes in IT leaders at other Universities
Colleges and Departments Corporate Partners (including local
TNE Office and central government)
Finance Institutional Partners
Governance and Risk

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Massey university: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.

We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa New
Zealand as we uphold Te Tiriti o Waitangi, the founding document of our
nation, and its principles through our practice. We embrace this not just
as an obligation but as a real opportunity for the nation and its people.

Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.

We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded
on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.

About this area Key to the success of the institution, ITS is responsible for the provision,
maintenance and support of information and communication technology
at Massey university.

Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the university and

the people we serve.

• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that
demonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.

• Work cooperatively and inter-dependently to foster and promote the One university approach.

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• Share knowledge and communicate professionally with courtesy and mutual respect.

• Are ethical in all transactions, working within the parameters of our policies and procedures.

• Are direct, truthful and maintain confidentiality.

• Seek to understand and appreciate our differences.

• Are ethical in all transactions, working within the parameters of our policies and procedures.

• Are direct, truthful and maintain confidentiality.

• Seek to understand and appreciate our differences.

• Keep ourselves and others safe; work together to embrace with the university's health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of university

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.

• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.

• Anticipate and respond with agility and resilience to the changing needs of the university and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.

• Embrace technology and apply this innovatively to better meet the needs of those we serve.

• Challenge ourselves to reach our potential and help bring out the best in others.

• Understand how what we do contributes to the objectives of the university.

Accountabilities

Infrastructure • Provides technical expertise to enable the correct application of
Operations (ITOP) operational procedures.
Level 4 • Uses infrastructure management tools to determine load and

Deploying, configuring performance statistics.

and operating IT • Contributes to the planning and implementation of maintenance and

Infrastructure. installation work, including building and configuration of infrastructure
components in virtualised environments.

• Implements agreed infrastructure changes and maintenance routines.

• Configures tools to automate the provisioning, testing and deployment

of new and changed infrastructure.

• Identifies operational problems and contributes to their resolution,

checking that they are managed in accordance with agreed standards
and procedures.

• Provides reports and proposals for improvement, to specialists, users

and managers.

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Systems Design • Designs system components using appropriate modelling techniques
(DESN) Level 4 following agreed architectures, design standards, patterns and

Designing systems to methodology.

meet specified • Identifies and evaluates alternative design options and trade-offs.

requirements and • Creates multiple design views to address the concerns of the different

agreed systems stakeholders and to handle functional and non-functional

architectures. requirements.

• Models, simulates or prototypes the behaviour of proposed system

components to enable approval by stakeholders.

• Produces detailed design specifications to form the basis for the

construction of systems.

• Reviews, verifies and improves own designs against specifications.

Application Support • Maintains application support processes, and checks that all requests
(ASUP) Level 4 for support are dealt with according to agreed procedures.

Delivering • Uses application management software and tools to investigate issues,

management, collect performance statistics and create reports.

technical and
administrative services
to support and
maintain live
applications.

Qualifications and Experience

Qualifications: • A tertiary qualification in an IT or Business Management subject, or
equivalent extensive industry experience.

• Industry recognised certification in Systems Engineering at a senior

practitioner level.

Experience: • Minimum 5 years experience in an IT or IT-related position with
experience in implementing and maintaining technology solutions in
an enterprise environment.

• Familiarity with providing Windows and O365 support.

Capabilities - Behaviour

Autonomy Level 5 • Works under broad direction.

Essential • Work is often self-initiated.

• Is fully responsible for meeting allocated technical and/or group

objectives.

• Analyses, designs, plans, executes and evaluates work to time, cost

and quality targets.

• Establishes milestones and has a significant role in the assignment of

tasks and/or responsibilities.

Influence Level 4 • Influences customers, suppliers and partners at account level.

Essential

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• Makes decisions which influence the success of projects and team

objectives.

• May have some responsibility for the work of others and for the

allocation of resources.

• Engages with and contributes to the work of cross-functional teams to

ensure that customers and user needs are being met throughout the
deliverable/scope of work.

• Facilitates collaboration between stakeholders who share common

objectives.

• Participates in external activities related to own specialism.

Complexity Level 5 • Implements and executes policies aligned to strategic plans.

Essential • Performs an extensive range and variety of complex technical and/or
professional work activities.

• Undertakes work which requires the application of fundamental

principles in a wide and often unpredictable range of contexts.

• Engages and coordinates with subject matter experts to resolve

complex issues as they relate to customer/organisational
requirements.

• Understands the relationships between own specialism and

customer/organisational requirements.

Business Skills Level 5 • Demonstrates leadership in operational management.

Essential • Analyses requirements and advises on scope and options for continual
operational improvement.

• Assesses and evaluates risk.

• Takes all requirements into account when making proposals.

• Shares own knowledge and experience and encourages learning and

growth.

• Advises on available standards, methods, tools, applications and

processes relevant to group specialism(s) and can make appropriate
choices from alternatives.

• Understands and evaluates the organisational impact of new

technologies and digital services.

• Creatively applies innovative thinking and design practices in

identifying solutions that will deliver value for the benefit of the
customer/stakeholder.

• Clearly demonstrates impactful communication skills (oral, written

and presentation) in both formal and informal settings, articulating
complex ideas to broad audiences.

• Learning and professional development — takes initiative to advance

own skills and identify and manage development opportunities in area
of responsibility.

• Security, privacy and ethics — proactively contributes to the

implementation of appropriate working practices and culture.

Knowledge Level 4 • Has a thorough understanding of recognised generic industry bodies
of knowledge and specialist bodies of knowledge as necessary.

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Essential • Has gained a thorough knowledge of the domain of the organisation.

• Is able to apply the knowledge effectively in unfamiliar situations and

actively maintains own knowledge and shares with others.

• Rapidly absorbs and critically assesses new information and applies it

effectively.

Capabilities - Technical

Solution Architecture • Contributes to the development of solution architectures in specific
(ARCH) Level 4 business, infrastructure or functional areas.

Essential • Identifies and evaluates alternative architectures and the trade-offs in
cost, performance and scalability.

• Determines and documents architecturally significant decisions.

• Produces specifications of cloud-based or on-premises components,

tiers and interfaces, for translation into detailed designs using
selected services and products.

• Supports projects or change initiatives through the preparation of

technical plans and application of design principles.

• Aligns solutions with enterprise and solution architecture standards

(including security).

Systems Installation • Undertakes or supervises complex installations and de-installations of
and Removal (HSIN) systems or components, including handover to the client.
Level 4 • Develops procedures and standards for installation and handover to

Essential maintain and improve the installation service.

• Schedules installation work around client priorities and resource

availability.

• Ensures adherence to established safety and quality procedures.

Security • Maintains security administration processes and checks that all
Administration requests for support are dealt with according to agreed procedures.
(SCAD) Level 4 • Provides guidance in defining access rights and privileges.

Essential • Investigates security breaches in accordance with established
procedures and recommends required actions and supports / follows
up to ensure these are implemented.

Availability • Contributes to the availability management process and its operation
Management (AVMT) and performs defined availability management tasks.
Level 4 • Analyses service and component availability, reliability, maintainability

Essential and serviceability.

• Ensures that services and components meet and continue to meet all

of their agreed performance targets and service levels.

• Implements arrangements for disaster recovery and documents

recovery procedures.

• Conducts testing of recovery procedures.

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Problem Management • Initiates and monitors actions to investigate and resolve problems in
(PBMG) Level 4 systems, processes and services.

Essential • Determines problem fixes and remedies.

• Collaborates with others to implement agreed remedies and

preventative measures.

• Supports analysis of patterns and trends to improve problem

management processes.

Pre-employment checks

Essential • Requirement to pass a Criminal and Traffic Convictions (Security)
Check performed by the Ministry of Justice.

• Requirement to pass a Credit History and No Asset Procedure (NAP)
Credit History Check performed by Equifax.

• Requirement to pass a Qualifications Validation Check.

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