IT Support Technician

Primecode Limited develops and maintains custom web-based applications for a diverse range of clients. We pride ourselves on delivering high-quality digital solutions supported by responsive and reliable technical operations. Our team works across modern cloud platforms and full application lifecycles, ensuring system reliability, security, and client satisfaction.

We are seeking a skilled and dependable IT Support Technician to join our technical operations team. This role is responsible for supporting internal teams by managing infrastructure, monitoring systems, and responding to technical incidents. The role also includes cloud administration, system patching, documentation.

• Job Title: IT Support Technician

• Location: Auckland

• Employment Type: Full-time / Permanent

• The minimum guaranteed hours of work per week: 35 hours

• The maximum hours of work per week: 50 hours

• Salary: $28–$38 per hour (depending on skills and experience)

Key Responsibilities

Technical Support & Incident Management

• Receive and respond to incident and help requests from the team
• Track and resolve support tickets using a ticketing or project management system
• Escalate complex issues to senior engineers or development teams as necessary
  
  
  • ️ Cloud & Infrastructure Management

• Support and manage cloud platforms such as Heroku or Azure
• Monitor platform to ensure system uptime, performance, and capacity

System Administration & Maintenance

• Manage user access, permissions, and security configurations if required
• Conduct routine system health checks and server maintenance tasks

Reporting & Documentation

• Generate reports on:
  
  • System uptime and incident logs
  • Root cause analysis and recurring issues
    
• Maintain up-to-date documentation including:
  
  • Standard operating procedures (SOPs)
  • Troubleshooting guides
  • Platform configurations

Requirement

• At least one year in IT support, system administration OR Diploma or higher in Information Technology, Computer Science, Computing or related field
  
• Understanding of networking protocols, VPNs, DNS, and firewalls
• Familiarity with project management/ticketing tools (e.g., Jira, Clickup)
• Ability to script or automate tasks using tools such as Bash or PowerShell is a plus
• Strong communication and documentation skills

How to apply

• Apply now by submitting your CV through our online application platform.
• Please include your NZ citizenship or residency status (or details about your immigration status) in your CV.
• Only shortlisted candidates will be contacted.