Front Office Supervisor

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

InterContinental Auckland is your gateway to luxury in the heart of the waterfront. We are now seeking a passionate and experienced Front Office Supervisor to join our pre-eminent Guest Services team. If you're ready to bring your flair for hospitality and leadership to an iconic hotel experience, we’d love to hear from you!

As the Front Office Supervisor, you will help set the tone for our guest experience — from the first warm welcome to a smooth farewell. You will support the Duty Managers and Rooms Division Manager in overseeing front desk operations, guiding our dedicated front office team and ensuring seamless service delivery around the clock.

Explore your journey ahead

• Supervise, support, and motivate the front office, concierge, and bell teams to deliver exceptional guest service.
• Provide hands-on support during check-in/check-out and VIP guest arrivals, creating personalised and memorable experiences.
• Lead by example, maintaining a visible presence in the lobby and proactively addressing guest needs or concerns.
• Coordinate daily front desk operations, manage team rosters and ensure effective communication between departments.
• Review guest feedback and operational reports to identify service enhancements and training opportunities.
• Conduct routine room and lobby inspections, ensuring quality, cleanliness and compliance with hotel standards.
• Assist with financial tasks such as shift auditing, billing accuracy, upselling and reporting.
• Uphold health & safety and emergency procedures, ensuring guest and colleague well-being at all times.

What we expect from you

• Minimum one year of experience in a Front Office or Guest Services supervisory role, ideally in a luxury hotel environment.
• Tertiary qualification in Hospitality or Tourism Management is advantageous.
• Current First Aid Certificate, LCQ, and Manager’s Certificate preferred.
• Confidence in leading a team, managing daily operations, and handling guest escalations with care and professionalism.
• Proficient in hotel property management systems (PMS), Microsoft Office Suite, and reporting tools.
• Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
• Flexibility to work rotating shifts, including weekends, public holidays, and overnights when needed.
• Valid working rights for New Zealand.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.