D365 CE Power Platform Functional Consultant

Date: 1 week ago

City: Auckland, Auckland

Contract type: Full time

Key Responsibilities

Solution Design & Delivery

Work with clients to understand business processes, pain points, and requirements

Design and configure Microsoft Dynamics 365 CE apps (Sales, Customer Service, Marketing, Field Service)

Define and document functional designs, user stories, and solution configurations

Implement business process automation using Power Platform (Power Automate, Power Apps)

Support data migration, integration testing, and deployment activities

Develop user training materials and deliver training workshops

Consulting & Client Engagement

Facilitate client workshops and requirements gathering sessions

Provide best practice advice on CRM process design and D365 CE capabilities

Support User Acceptance Testing (UAT) and defect resolution

Contribute to project planning, risk management, and delivery governance

Required Skills & Experience

Core Platform Experience

3-5 years experience working with Microsoft Dynamics 365 CE

Strong functional knowledge of modules such as:

Sales Hub (Leads, Opportunities, Pipeline Management)

Customer Service (Cases, SLAs, Knowledge Base)

Marketing (Campaigns, Customer Journeys) — nice to have

Experience configuring:

Forms, Views, Business Rules, Security Roles, Business Process Flows

Model-driven Apps and basic Power Platform configuration

Power Platform Awareness

Power Automate for workflow automation

Awareness of Power BI for reporting and dashboards

Dataverse knowledge (data model, relationships)

Consulting Skills

Strong communication and client-facing skills

Ability to translate business needs into functional solutions

Experience working in Agile or hybrid delivery environments

Strong documentation and problem-solving skills

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