Team Leader
Randstad New Zealand
Date: 1 week ago
City: Lower Hutt, Wellington
Contract type: Full time
Our client are a leading retailer that are going through a period of growth. They have a global reach but a family feel working environment and foster a positive yet high performing culture.
The role
We are seeking a Contact Centre Team Leader to join this Lower Hutt based team. You will work alongside other Team Leaders and have support from highly experienced individuals from management, trainers and the CSR's. Our client provide a variety of support to its customers - with a customer focused approach. In this role you will be leading a team - performing all aspects of leadership from rostering, coaching, mentoring and ensuring that SLA's are met.
If this sounds like something you are interested in then please APPLY or reach out to Tara on [email protected] for a confidential chat.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Customer service, call centre, contact centre, team lead, supervisor
Qualifications
Secondary School/High School&CC
The role
We are seeking a Contact Centre Team Leader to join this Lower Hutt based team. You will work alongside other Team Leaders and have support from highly experienced individuals from management, trainers and the CSR's. Our client provide a variety of support to its customers - with a customer focused approach. In this role you will be leading a team - performing all aspects of leadership from rostering, coaching, mentoring and ensuring that SLA's are met.
- Monday - Friday 9AM - 5PM
- Hybrid working
- Permanent opportunity
- ASAP start
- Experience leading in a contact centre environment
- Overseeing work flow management & escalations for the team
- Lead by example while coaching & mentoring your team to a high standard
- Have a Positive attitude, be detail oriented & have flexibility within your team
- Great leadership capabilities
- Ability to become a SME in your role - jump in and support your team when!
If this sounds like something you are interested in then please APPLY or reach out to Tara on [email protected] for a confidential chat.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Customer service, call centre, contact centre, team lead, supervisor
Qualifications
- No qual required
Secondary School/High School&CC
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