Student Development Coordinator

Job Description: Student Development Coordinator
Position Purpose: The Student Development Coordinator designs, develops, and manages

the delivery of programmes that equip ākonga with the skills and
mindsets to be successful in their chosen pathway and develop as active
citizens. The Coordinator recruits, trains and manages Massey Guides
and Campus Co-Lab Facilitators.

The role understands co-curricular development within a shared
university wide framework. It partners with and assists other university
teams to provide responsive and effective co-curricular services that
improve student success, retention, and experience for all students who
are studying on campus, via distance and offshore.

Department: Student Experience Office | Student Development and Partnerships

Location: Auckland / Manawatū / Wellington

Reports to: Team Leader, Student Development

Responsible for: Massey Guides, Campus Co-Lab Facilitators (casual staff members)

Delegations: Delegation Band D

Job Title: Coordinator – Student Support

Key relationships: Internal External
Professional staff across the Tertiary Education organisations
university Student Associations
Students Strengths Network South Pacific
Student representative bodies Riders & Elephants network
Academic staff (Emotional Culture Deck)

Other community and professional
organisations

Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.

We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa New
Zealand as we uphold Te Tiriti o Waitangi, the founding document of our
nation, and its principles through our practice. We embrace this not just
as an obligation but as a real opportunity for the nation and its people.

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Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.

We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded
on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.

About this area The Office of Student Experience (OSE) guides and supports our ākonga
through their Massey Experience. This is achieved by ensuring: students
are enabled to achieve; students are engaged with the University and
students are empowered to participate in their community and to grow
their whole self. As a team we take a strengths-based approach to our
work and are committed to a culture of continuous improvement.

The Student Development and Partnership team have three pillars of
action: Careers, Development and Student Voice. Students are at the
centre of our mahi and our purpose is to see students leave university
equipped with skills and self-awareness, ready to engage and voice their
opinions and with a clear vision of what they want their next steps to be
in terms of their career. Our close connections to the Student Association
Te Tira Ahu Pae help ensure students have a voice, and we aim to elevate
this where and when possible.

Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve.

• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that
demonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.

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• Keep ourselves and others safe; work together to embrace with the University's health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of University

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities

Students enrich their OUTCOME

personal and Students will be empowered to be actively involved in personal and

professional professional development opportunities.

development through
the provision of KEY RESPONSIBILITIES

targeted resources  Actively plan, develop, and deliver the student development

and learning programmes with a focus on entrepreneurial, interpersonal, and civic

opportunities. leadership skills that ensure success for campus or distance ākonga.
 Develop materials for the Student Development digital platforms

including MyHub and social media accounts.
.  Provide first level support and advice on available learning and

development options, tools and materials to students.

Students engage with OUTCOME

the campus, local and Programmes are designed for students to engage in and lead a range of

global community activities that have a positive impact within our university and their
communities of interest.

KEY RESPONSIBILITIES

• Provide subject matter expertise to academic staff that support the

wider Student Experience office with content development and delivery
for university wide workshops, groups, training and events such as
Orientation, Matariki and others.

• Collaborate with staff to develop innovative ways to gather student

voice (eg focus groups).

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• Recognise, respect and understand te ao Māori, embrace and support

tikanga and mātauranga Māori, embedding relevant tikanga, content
and activities into programmes where appropriate.

• Support and mentor student led groups and associations who are,

themselves, supporting students.

Students exercise OUTCOME

leadership Opportunities are created for students to exercise leadership at individual,
team and community levels.

KEY RESPONSIBILITIES

• Recruit, train and manage Massey Guides, Campus Co-Lab Facilitators

and Campus Co-Lab projects through the supervision and mentoring of
Massey Guides, Campus Co-Lab Facilitators and Project Leads.

• Provide ongoing professional development of Massey Guides and

Campus Co-Lab Facilitators.

• Plan, develop, manage and deliver a range of Leadership programmes

for students.

• Evaluate with students and staff reflecting upon their development and

participation and what they have learned through these roles, to
articulate their development and skills to others, including potential
employers.

Practice excellence OUTCOME

and professional Build practice excellence through strong staff engagement in planning and

development evaluating initiatives and sharing successes with university and sector
colleagues.

KEY RESPONSIBILITIES

• Contribute to strategic and operational planning, monitoring, data

analysis, evaluation and reporting. Development needs analysis is
undertaken as part of this process.

• Co-develop, facilitate and participate in campus events and promotion

of the University services.

• Support the wider Student Experience Office with content development

and delivery for university wide workshops, groups, training and events
such as Orientation, Matariki and others.

• Apply partnership models and work with staff and colleges fostering

confidence through expert advice and support.

• Role model life-long learning through undertaking professional

development opportunities and keeping abreast of best practice.

• Undertake learning design work to create and maintain innovative and

engaging learning materials eg Online collaboration tools, Mural, Canva,
MyHub.

• Produce and support the annual Development calendar, liaising with

key stakeholders

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Additional Evening hours and some weekend hours may be required.

Requirements
PROJECTS OR OTHER DUTIES
To carry out other duties which may reasonably be required by your
Manager from time to time during the University’s business and which fit
the role’s purpose as stated, and for which the position holder is qualified
or has received adequate training or instruction.

Qualifications, Skills and Attributes

Qualifications: A tertiary qualification is required.

Relevant training in facilitation is required.

Relevant training in Clifton Strengths is desirable.

Relevant training in Human-Centred Design is desirable

Experience  1-2 years operational experience in an organisation learning or
development role or similar at an operational level.

 Demonstrable knowledge of student development and community
development theory.

 Demonstrated experience working with people from diverse
communities and backgrounds.

 High level skills in assessment, decision-making, communication and
relationship management.

 Ability to work effectively under limited supervision, including the
ability to prioritise tasks, manage time, meet deadlines, and manage
unpredictable workload.

 Ability to maintain appropriate professional boundaries, privacy and
confidentiality.

 Experience in initiating and implementing leadership training for
student leaders and/or student retention/engagement initiatives
would be highly advantageous.

 Experience in managing and facilitating a range of stakeholder groups
would be a distinct advantage.

Communication • Written and oral communications that produces clear and complete
communication for stakeholders.

• Analyses audiences to understand their composition and perspectives.
• Recognises which communications need to be formalised to provide

clarity, including when escalation is required.

• Conducts discussions in a respectful manner, that are sincere and

professional.

• Adapts listening and facilitation styles to others' communication styles.

Working Together • Establishes and maintains productive working relationships with key
stakeholders internally and externally.

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• Contributes as a member with multiple teams that span function, issue and

location.

• Establishes and maintains credibility and appropriate confidentiality with

stakeholders.

• Proactively identifies and addresses potential issues with stakeholders.
• Leverages partnerships to improve the performance of programme or

portfolios and works to resolves conflict and other obstacles to team
performance.

• Able to coach and influence internal and external stakeholders, building

constructive working relationships.

Continuous • Implements new systems, procedures and tools efficiently when changes
Transformation occur in the work environment.

• Works with agility, adjusting current working processes or adopting new

approaches in response to changes in the organisation environment.

• Seeks challenging opportunities or assignments to grow and develop one's

own knowledge, skills and abilities.

• Uses digital tools to innovate programme, processes, systems or services.
• Communicates and analyses assumptions about a particular issue with

colleagues to gain new perspectives or more effective solutions.

Delivering Results • Maintains focus on critical work and expectations.

• Able to track and complete agreed work in planned timeframes.
• Takes responsibility for escalating issues that impact on planned work and

outcomes.

• Documents how results were obtained to support knowledge transfer and

best practices.

• Supports self during change by remaining flexible, focusing on the

positives, and proactively seeking out opportunities to get involved.

• Excellent problem-solving skills.
• Creativity and an ability to think out the box.
• Understanding of ethics, confidentiality and boundaries when working with

students.

• Uses varying problem solving approaches and techniques as appropriate.
• Recognising, respecting and understanding Te Tiriti O Waitangi and te ao

Māori - values, tikanga (processes), kawa (rules) of cultural practice and
traditions, and valuing Te Reo Māori.

• Understanding of and the ability to apply bicultural (or cultural)

competence.

• Experience working with international students and an understanding of

their needs.

Service Centric • Acts with the internal/external stakeholder or customer in mind, seeks to
understand and deliver on customer perceptions and expectations.

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• Able to respond to common stakeholder queries and problems or escalate

if required.

• Responds to unexpected stakeholder requests with a sense of urgency and

positive action.

• Provides a level of customer centric service excellence that contributes to

the department’s objectives.

• A student-centred outlook, high degree of approachability and ability to

motivate students into a shaping their student experience.

• Strong interpersonal and communication skills to network effectively with

staff/students and student groups.

• High level of emotional intelligence and strong abilities to empathise with

people .

• Energy, dynamism and ability to inspire others.

Technical  Processes large amounts of detailed information with good accuracy.
 Utilises specific approaches and tools for checking and cross-checking

outputs.

• Develops and uses checklists to ensure that information goes out error-free.
• Learns from mistakes and applies lessons learned.
• Computer literacy including proficiency in the use of the Microsoft suite,

and ability to learn and use core Massey systems.

• Designs, develops, and facilitates learning solutions (online and face to face)

to meet identified needs, applying the principles of adult learning.

• Strategic planning and development skills

Pre-employment checks

Essential  Requirement to pass a Criminal and Traffic Convictions (Security)
Check performed by the Ministry of Justice.

 Requirement to pass a Credit History and No Asset Procedure (NAP)
Credit History Check performed by Equifax.

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