Digital Workplace Manager
Watercare Services Limited
Date: 2 weeks ago
City: Auckland, Auckland
Contract type: Full time
He kōrero mō mātou | About Watercare
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are nourished.
Watercare is the largest water and wastewater utility in New Zealand, supplying more than 400 million litres of water to Auckland every day. Now is an exciting time to join Watercare - we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $2.5 million every day.
It doesn't just stop there. We ensure that sustainability lies at the heart of everything we do to help protect our water resources for future generations. This means we are constantly focused on reducing our carbon footprint, both through our construction programme and in the day-to-day operation of our assets. We really are a company that wants to make a positive difference.
He whakamārama mō te tūranga mahi | About the role
We're looking for a Digital Workplace Manager to lead our customer-facing Digital Operations teams and the back-end processes that support them. This role is all about enabling productivity - helping us deliver on our purpose of saving every Watercare user one hour per week, every week. You'll be responsible for managing end user compute environments, driving efficient procurement and asset management, maintaining strong vendor relationships, and owning our ITIL-based service management processes. Just as importantly, you'll champion a customer-first mindset and work across the business to ensure our digital workplace solutions are aligned, effective, and future-ready.
Key Responsibilities
We're looking for someone who combines operational expertise with strong leadership, communication, and stakeholder engagement skills. You'll be experienced in managing digital workplace functions and have a passion for making tech work better for people.
Come and join our team! If you're excited about helping people work smarter and more effectively through great digital experiences, then we want to hear from you. Apply now at www.careers.watercare.co.nz
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are nourished.
Watercare is the largest water and wastewater utility in New Zealand, supplying more than 400 million litres of water to Auckland every day. Now is an exciting time to join Watercare - we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $2.5 million every day.
It doesn't just stop there. We ensure that sustainability lies at the heart of everything we do to help protect our water resources for future generations. This means we are constantly focused on reducing our carbon footprint, both through our construction programme and in the day-to-day operation of our assets. We really are a company that wants to make a positive difference.
He whakamārama mō te tūranga mahi | About the role
We're looking for a Digital Workplace Manager to lead our customer-facing Digital Operations teams and the back-end processes that support them. This role is all about enabling productivity - helping us deliver on our purpose of saving every Watercare user one hour per week, every week. You'll be responsible for managing end user compute environments, driving efficient procurement and asset management, maintaining strong vendor relationships, and owning our ITIL-based service management processes. Just as importantly, you'll champion a customer-first mindset and work across the business to ensure our digital workplace solutions are aligned, effective, and future-ready.
Key Responsibilities
- Lead deployment and management of all end-user devices, including desktops, laptops, phones, meeting room tech, and communications displays.
- Maintain robust asset management and software asset management (SAM) practices to support budgeting, compliance, and lifecycle planning.
- Own and refine ITIL-based service processes with a focus on high first-time resolution, customer satisfaction, and operational risk management.
- Manage vendor relationships to ensure delivery, cost-effectiveness, contract coverage, and long-term value.
- Act as a visible and trusted digital leader across the business, building strong relationships and enabling business units with timely, effective solutions.
- Champion internal communication around digital initiatives, service changes, and user engagement.
- Be accountable for digital workplace service quality, asset compliance, vendor performance, and process ownership.
- Drive innovation, performance, and continuous improvement in the digital operations space.
We're looking for someone who combines operational expertise with strong leadership, communication, and stakeholder engagement skills. You'll be experienced in managing digital workplace functions and have a passion for making tech work better for people.
- 10+ years in operations management, with 3+ years specifically in digital workplace leadership.
- Experience building a greenfields or maturing digital workplace function.
- Proven ability to manage vendors and commercial relationships effectively.
- Experience with asset management, procurement, and service management frameworks.
- Strong understanding of ITIL practices and digital workplace technologies.
- Skilled at communicating complex technical topics to a range of audiences.
- Excellent planning, multitasking, and attention to detail.
- Desirable:
- Experience working in or alongside operational technology (OT) environments.
- A role where you can make a real impact across the organisation
- Training and development opportunities
- Flexible working arrangements
- Life and income protection insurance
- Generous parental leave policy
- Staff discounts at leading retailers
Come and join our team! If you're excited about helping people work smarter and more effectively through great digital experiences, then we want to hear from you. Apply now at www.careers.watercare.co.nz
See more jobs in Auckland, Auckland