Salesperson

Job Title: Salesperson

Our retail store is located on Beach Street in central Queenstown. We primarily sell health products and souvenirs to tourists visiting the area. We are committed to providing high-quality service and continuously improving the shopping experience for our customers. The store operates long hours, seven days a week.

We are looking for salepersons to join our team. If you are passionate about the retail industry and thrive in a team environment, we welcome your application and look forward to growing together.

Key tasks and responsibilities:

• Greeting customers and determining customer requirements and recommending our products， answering questions and addressing concerns, informing customers about sales, promotions and policies，

• Explain the features and benefits of the products to customers

• Provide excellent customer service (especially during peak times)

• Conduct inventory checks and restocking shelves as needed

• Maintain a clean and organized store by restocking shelves, arranging displays, and keeping the store tidy

• Operate the cash register, process payments, and handle returns and exchanges accurately and efficiently

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges

• Prepare sales invoices and customer receipts

• Maintain an in-depth knowledge of our services to provide advice and recommendations as needed

• Stay up-to-date on product knowledge by attending training sessions and reading product information

• Participate in training and educational initiatives to stay updated on product knowledge and sales techniques

• Develop and maintain positive relationships with customers by building rapport, providing personalized service, and following up on their purchases to ensure future sales

• Address and resolve customers’ complaints and any problems

• Collaborate with other team members to ensure smooth store operations

• Update knowledge of competitors’ services and tourism market

• Ensure customers’ satisfaction, evaluate updated needs, promote our services

• Coordinate sales efforts with marketing programs

• Meeting sales goals

• Provide customer feedback to manager

• Any other duties the employer reasonably may require employee to perform

Pay rate: Minimum $24.00/ hour Maximum $28.00/ hour

Guaranteed hours of work per week: Minimum 30 hours, permanent full-time

Requirements for the job:

• You should have at least 1 year of relevant work experience

• Excellent problem-solving and customer service skills

• Good communication and interpersonal skills

• If you are bilingual, you will have an advantage in serving our customers, as the majority of them are from Asia, especially a large number of tourists from China

• Full time availability

• Available to work any day from Monday to Sunday on a 7-day roster

• No criminal record

• Candidates need to be NZ citizens/residents