Operations Coordinator / Franz Josef Glacier Guides
Te Rūnanga o Ngāi Tahu
Date: 2 weeks ago
City: Christchurch, Canterbury
Contract type: Full time
Location: Franz Josef, New Zealand
Employment Type: Permanent, Full-Time
Hourly Rate: $27.80 - $35.00 NZD, depending on experience
Mō Mātou - About Us
Franz Josef Glacier Guides is part of Ngāi Tahu Tourism, one of Aotearoa's premier tourism operators. We pride ourselves on being a values-led organisation, investing in the professional and cultural development of our kaimahi (employees). You'll have a unique opportunity to strengthen your understanding of te reo Māori and tikanga, and contribute to a workplace that embraces diversity, inclusion, and excellence.
We offer a supportive and dynamic environment where you'll be part of a team that connects manuhiri (visitors) to our place, our people, and our stories. Learn more about us at ngaitahutourism.co.nz.
About The Role
We are seeking a proactive and adaptable Operations Coordinator to join our team in the heart of Te Waipounamu. This is a dynamic role that blends operational logistics, team coordination, and guest service delivery in a world-renowned adventure tourism environment.
You'll be responsible for ensuring the smooth daily operation of our glacier guiding experiences, coordinating logistics from our base, and supporting our commitment to safety, sustainability, and cultural storytelling.
Key Responsibilities
Role
At Ngāi Tahu Tourism, we are proud to welcome manuhiri (visitors) to our experiences with manaakitanga (hospitality) at the heart of everything we do. This role contributes to our purpose:
"Mō tātou, ā, mō kā uri ā muri ake nei - for us and our children after us."
You'll be part of a passionate team, working in one of Aotearoa's most spectacular natural environments, with opportunities to grow your skills in operations, leadership, and cultural engagement.
Franz Josef Glacier Guides is a fun, unique, and safe place to work — and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team, and our customers safe.
Apply Now
Nau mai, haere mai, tauti mai!
If you're ready to take the next step in your tourism career and contribute to a meaningful kaupapa, we'd love to hear from you.
Employment Type: Permanent, Full-Time
Hourly Rate: $27.80 - $35.00 NZD, depending on experience
Mō Mātou - About Us
Franz Josef Glacier Guides is part of Ngāi Tahu Tourism, one of Aotearoa's premier tourism operators. We pride ourselves on being a values-led organisation, investing in the professional and cultural development of our kaimahi (employees). You'll have a unique opportunity to strengthen your understanding of te reo Māori and tikanga, and contribute to a workplace that embraces diversity, inclusion, and excellence.
We offer a supportive and dynamic environment where you'll be part of a team that connects manuhiri (visitors) to our place, our people, and our stories. Learn more about us at ngaitahutourism.co.nz.
About The Role
We are seeking a proactive and adaptable Operations Coordinator to join our team in the heart of Te Waipounamu. This is a dynamic role that blends operational logistics, team coordination, and guest service delivery in a world-renowned adventure tourism environment.
You'll be responsible for ensuring the smooth daily operation of our glacier guiding experiences, coordinating logistics from our base, and supporting our commitment to safety, sustainability, and cultural storytelling.
Key Responsibilities
- Coordinate daily guiding operations from Te Ao Marama Glacier Base
- Adjust trip schedules and logistics in response to weather, guide availability, and operational needs
- Liaise with pilots, guides, and base staff to ensure seamless communication and safe execution of trips
- Manage and update guiding rosters, incorporating training plans and fatigue management
- Monitor trip capacities and guide utilisation to support operational efficiency and financial planning
- Assist with monthly business reviews and contribute to strategic planning
- Support compliance with safety procedures, incident reporting, and operational policies
- Collaborate on sustainability initiatives and uphold the Tiaki Promise
- Provide exceptional customer service and assist with guest logistics
- Participate in cultural development and promote Ngāi Tahu values
- A minimum of 3 years of relevant experience in service or tourism operations, including at least 2 years coordinating daily logistics and team schedules in an adventure tourism or glacier guiding environment
- Tertiary qualification in tourism, business, logistics, or environmental science (or related field)
- PHEC or equivalent first aid certification
- Full NZ driver's license preferred
- Strong communication, problem-solving, and organisational skills
- Familiarity with outdoor safety, hazard management, and cultural storytelling (e.g., te reo Māori)
Role
At Ngāi Tahu Tourism, we are proud to welcome manuhiri (visitors) to our experiences with manaakitanga (hospitality) at the heart of everything we do. This role contributes to our purpose:
"Mō tātou, ā, mō kā uri ā muri ake nei - for us and our children after us."
You'll be part of a passionate team, working in one of Aotearoa's most spectacular natural environments, with opportunities to grow your skills in operations, leadership, and cultural engagement.
Franz Josef Glacier Guides is a fun, unique, and safe place to work — and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team, and our customers safe.
Apply Now
Nau mai, haere mai, tauti mai!
If you're ready to take the next step in your tourism career and contribute to a meaningful kaupapa, we'd love to hear from you.
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