Business & Systems Analyst
UCC Coffee Australia & New Zealand
Date: 2 weeks ago
City: Auckland, Auckland
Contract type: Full time
Business & Systems Analyst - Own the system that powers great coffee.
At UCC Coffee, we fuel Australia and New Zealand’s most loved cafés and coffee destinations. Behind every perfectly poured espresso is a seamless system - and we’re looking for a Business & Systems Analyst who can help keep it that way.
In this highly visible, hands-on role, you’ll be the go-to subject matter expert for JD Edwards EnterpriseOne (E1) across our ANZ operations. You’ll support and maintain both E1 and MYOB Exonet platforms, working closely with cross-functional teams across sales, supply chain, finance, and operations. From diagnosing back-end performance issues to enabling future-fit functionality, your work will directly impact how we operate every day.
Whether it’s resolving a technical fault on the production floor or helping a stakeholder understand a new data flow, your ability to blend technical know-how with a people-first mindset is what will set you apart.
What you’ll be doing?
At UCC Coffee, we fuel Australia and New Zealand’s most loved cafés and coffee destinations. Behind every perfectly poured espresso is a seamless system - and we’re looking for a Business & Systems Analyst who can help keep it that way.
In this highly visible, hands-on role, you’ll be the go-to subject matter expert for JD Edwards EnterpriseOne (E1) across our ANZ operations. You’ll support and maintain both E1 and MYOB Exonet platforms, working closely with cross-functional teams across sales, supply chain, finance, and operations. From diagnosing back-end performance issues to enabling future-fit functionality, your work will directly impact how we operate every day.
Whether it’s resolving a technical fault on the production floor or helping a stakeholder understand a new data flow, your ability to blend technical know-how with a people-first mindset is what will set you apart.
What you’ll be doing?
- Administering, maintaining, and supporting JD Edwards E1 ERP environments (user management, troubleshooting, integrations).
- Supporting MYOB Exonet for specific business units.
- Managing associated tools like QuickTrans, Bartender, Hubble, and Power BI Gateways.
- Partnering with vendors and IT stakeholders to ensure system reliability and issue resolution.
- Helping users with training, access, and ongoing enablement - lifting capability and reducing support reliance.
- Providing on-site IT support to local teams (hi-vis might be required - you’ll be where the action happens).
- Participating in broader IT projects, continuous improvement initiatives, and ERP-related upgrades.
- Hands-on JD Edwards EnterpriseOne (E1) experience - including administration, systems support, and interfacing tools.
- A curious mindset - someone who digs into issues and solves root causes, not symptoms.
- Strong communication skills - you can explain complex system issues in plain English.
- Collaborative approach - able to engage across teams and functions with ease.
- Comfortable being on the floor or behind the scenes - you get where the real work happens.
- We’re a close-knit team backed by a global brand - agile enough to move quickly, big enough to back you.
- You’ll have visibility across the ANZ business and be part of projects that directly impact how we scale.
- This isn’t a back-office IT role, it’s embedded, respected, and vital.
- Opportunities to grow into broader IT or commercial roles over time.
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