Supervisor - Service
Komatsu Australia
Date: 2 weeks ago
City: Invercargill, Southland
Contract type: Full time
At Komatsu New Zealand, you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity: We are seeking a Service Supervisor based in our Invercargill branch to manage the service team, responsible for service operational duties, with a focus on safety, WIP write off, quote variance, productivity and vehicle recovery.
This role is also responsible for maintaining a high level of service to meet the expectations of our customers. Safety is a major focus at Komatsu and this position will therefore work with HSE team to monitor compliance and safety in the workplace.
Key Responsibilities
Komatsu Can Provide You With The Following
At Komatsu, we have proven career pathways into various exciting fields. We are committed to creating a learning culture and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:
Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from different generations.
The Opportunity: We are seeking a Service Supervisor based in our Invercargill branch to manage the service team, responsible for service operational duties, with a focus on safety, WIP write off, quote variance, productivity and vehicle recovery.
This role is also responsible for maintaining a high level of service to meet the expectations of our customers. Safety is a major focus at Komatsu and this position will therefore work with HSE team to monitor compliance and safety in the workplace.
Key Responsibilities
- Customer Communication - Continuous improvement.
- Reduction in re-do’s.
- WIP Management - Ensure WIP is invoiced in a timely manner.
- Training and development.
- Condition Reports (Growth) - To ensure that estimations/quotes are completed in a timely manner as per customer charter to give Komatsu every chance to win the work.
- Clean room utilisation.
- Track press utilisation.
- Ensuring safe work practices – Zero harm.
- Service KPI’s
Komatsu Can Provide You With The Following
At Komatsu, we have proven career pathways into various exciting fields. We are committed to creating a learning culture and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:
- Kiwisaver employer contribution matched to employee contribution up to 10%
- Life and disability insurance
- Free annual medical check
- Flexible working hours where practical
- Paid parental leave
- Access to an array of technical training, personal development and upskilling
- Plenty of discounts across retail, automotive, travel & health products
- $3000 referral payment for referring a successful new employee to Komatsu
- Qualified Plant Technician with Komatsu
- Leadership qualities leading hand in KAL workshop.
- Good Diagnostic skills in hydraulics
- Has completed Front Line Management course
- Production Supervisor in KMSA
- PDI Process Technician in KMSA
- Customer Support Rep KAL (CSSR)
- Estimation & Contract Maintenance
- Knows Komatsu Systems
Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from different generations.
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