Incident & Problem Manager
ACC New Zealand
Date: 3 weeks ago
City: Wellington, Wellington
Salary:
NZ$117,787
-
NZ$166,288
per year
Contract type: Full time
Mō mātou | About us
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident
Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.
Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.
You can find more about ACC and the work we do here.
Mō te tūranga mahi | About the role
We are looking for an Incident and Problem Managers to join us. This is a permanent, Wellington based role.
The Incident and Problem Managers role is to provide proactive and reactive support to, and management of, major IT incidents at ACC. Reactive in the sense of major unexpected issues that can occur - you'll work to restore services ASAP by liaising with technical expertise groups and coordinating the resolution efforts. Proactive in the sense that you'll be involved in a variety of priority incidents, not just the big ones, but the smaller ones too, to work behind the scenes and find the underlying problem to avoid the risk of them becoming potential major incidents.
You'll work collaboratively with the Technical Delivery Manager and together ensure that any major issues are resolved quickly and efficiently. You will also lead all post incident activities including reviews, communications, action register and transition of incidents to problem management.
This role involves being on an on-call roster (1 week in every 3) to ensure ACC's core services are always available.
To view the full position description, please click here.
Ngā Pūkenga Motuhake | Important Skills
At ACC, we embrace the rich tapestry of Aotearoa's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
Me pēhea te tuku tono | How to apply
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. If you are outside of Wellington currently but plan to relocate, please clearly indicate this in your cover letter.
Applications will run through to 5pm Wednesday 28th May. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email [email protected]
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident
Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.
Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.
You can find more about ACC and the work we do here.
Mō te tūranga mahi | About the role
We are looking for an Incident and Problem Managers to join us. This is a permanent, Wellington based role.
The Incident and Problem Managers role is to provide proactive and reactive support to, and management of, major IT incidents at ACC. Reactive in the sense of major unexpected issues that can occur - you'll work to restore services ASAP by liaising with technical expertise groups and coordinating the resolution efforts. Proactive in the sense that you'll be involved in a variety of priority incidents, not just the big ones, but the smaller ones too, to work behind the scenes and find the underlying problem to avoid the risk of them becoming potential major incidents.
You'll work collaboratively with the Technical Delivery Manager and together ensure that any major issues are resolved quickly and efficiently. You will also lead all post incident activities including reviews, communications, action register and transition of incidents to problem management.
This role involves being on an on-call roster (1 week in every 3) to ensure ACC's core services are always available.
To view the full position description, please click here.
Ngā Pūkenga Motuhake | Important Skills
- Demonstrated experience in an IT service management/delivery, Incident and/or Problem Manager role
- An understanding of best practice incident and problem management principles
- A solid understanding of a wide range of technologies
- An understanding of ITIL
- Proven relationship management and communication (verbal and written) skills
- A demonstrated ability to facilitate technical discussions
- The ability to problem solve and bring incidents/problems to resolution
At ACC, we embrace the rich tapestry of Aotearoa's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Māori me ōna tikanga.
Me pēhea te tuku tono | How to apply
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. If you are outside of Wellington currently but plan to relocate, please clearly indicate this in your cover letter.
Applications will run through to 5pm Wednesday 28th May. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email [email protected]
See more jobs in Wellington, Wellington