Cafe Manager

Job Title: Cafe Manager

Key tasks and responsibilities:

• Manage and control day-to-day cafe operations

• Prepare and manage daily/weekly work schedules for staff based on demand and find suitable replacements in case of staff absence

• Develop, implement, and maintain the policies and procedures of the cafe

• Plan the cafe’s menu with chef

• Welcome, host and oversee customers that come to the cafe in a professional and cordial manner

• Take reservations, take customers’ orders and help serve food and drinks

• Responsible for quality assurance of food/drink and service, manage all staff towards maximum performance

• Provide excellent customer service to guests and excellent leadership to employees

• Ensure that all duties are completed correctly

• Enforce and monitor all health, safety, and sanitation standards in the cafe, ensure all requirements are met and maintained

• Ensure all equipment are maintained and functional

• Gather feedback from the clients and make sure they have a pleasant experience in the cafe

• Handle guest complaints according to the cafe’s standards to maintain the cafe’s reputation

• Take inventory of cafe supplies and order new stock as needed and ensure the purchases stay within budget

• Receive delivered cafe supplies and ensure the correct items and quantities

• Plan and add new menu items based on seasonality, customers’ preferences and feedback

• Organize promotions and discount packages to attract more clients

• Make plan and organize the functions and events when required

• Hire and onboard new staff when required

• Plan and implement the regular training for all staff

• Make the workflow plan between front of house and back of house to ensure providing seamless service

• Control the cafe’s budget aiming for minimum expenditure and efficiency and profitability

• Maintain updated financial records, set prices, track and analyze records of monthly costs and revenues, make forecasts

• Responsible for daily deposits, and the correct operation of the POS systems

• Balancing of all daily cash drawers and POS

• Report directly to Owner

Pay rate: Minimum $30/ hour Maximum $35/ hour

Guaranteed hours of work per week: Minimum 30 hours, permanent full-time

Requirements for the job:

Qualification at level 4 or above in the area of management or hospitality; or, if no qualification, 2 years of relevant experience are required

Excellent problem-solving, and customer service skills

Exceptional communication and interpersonal skills

Full time availability

Able to work on weekends and public holidays if required

No criminal record

Candidates need to be NZ citizens/residents