Massage Shop Manager

Massage Shop Manager
Long Brother Ltd – Auckland, New Zealand
Full-Time | Permanent | 30 hours per week

About Us:
Long Brother Ltd is a well-established massage therapy business dedicated to delivering professional and therapeutic massage services to our clients in a clean, calming, and safe environment. We pride ourselves on high service standards and a loyal customer base.

We are currently seeking a passionate and experienced Massage Shop Manager to join our team and oversee the day-to-day operations of our store. This is a leadership role requiring both strategic thinking and hands-on involvement.

Key Responsibilities:

• Manage daily operations of the massage shop to ensure smooth and efficient service delivery

• Supervise and coordinate massage therapists and support staff, including roster management and performance reviews

• Ensure compliance with health and safety regulations and professional standards

• Monitor inventory and manage supply ordering within budget

• Handle client complaints, feedback, and ensure customer satisfaction

• Develop and implement marketing strategies to increase customer engagement and sales

• Maintain financial records, track revenue/expenses, and assist with payroll processing

• Support recruitment, onboarding, and staff training

• Ensure the workplace maintains cleanliness, hygiene, and a welcoming atmosphere

Skills and Experience Required:

• Excellent communication, leadership, and interpersonal skills

• Strong organisational and time management abilities

• Knowledge of retail or service business operation and customer service excellence

• Proficiency in basic business software (e.g. Microsoft Excel, POS systems)

• At least two years of experience in manufacturing or food production management.

• or a Level 5 relevant qulification in Business, Management, or a related field or Bachelor's qualification is in any field may substitute the experiences

Employment Conditions:

• Full-time, minimum of 30 hours per week

• Pay range: $27 – $32/hour depending on skills and experience

• Work may include weekends or public holidays, with appropriate days off

• Located in Auckland, NZ