Service Desk Analyst

• Service Desk Analyst
• Location: Auckland CBD – Hybrid opportunity – 2 days in office
• 6 Month contract
  
  

Are you a tech-savvy problem solver who thrives in a fast-paced, supportive environment? Our client is seeking a Service Desk Analyst to join their friendly and collaborative IT support team.

As part of a 13-person team, you’ll provide exceptional Level 1 & 2 support via phone and email, with occasional in-person support on a rotating basis. You’ll work with a range of enterprise systems in a Microsoft environment, so confidence with Active Directory and Office 365 is essential.

We’re After Someone Who Is

• Proactive and able to hit the ground running
• A natural problem solver who tries to resolve issues before escalating
• Comfortable in a remote-first setup (with 1-2 days in office as needed)
• Eager to learn and has a genuine passion for helping people
• A great communicator who can bring a positive, outgoing energy to the team
  
  

To Be Successful In This Position, You Will Need

• 2+ years of Service Desk or Desktop Support experience
• Hands-on experience with Active Directory and Office 365
• Confidence handling Level 1 & 2 support tickets
• Strong communication and customer service skills
• A friendly, team-oriented attitude (bonus points for a sense of humor!)
  
  

Tools Used

• ServiceNow (Ticketing System)
• Microsoft Suite – Active Directory, Office 365
• Enterprise hardware and software environments
  
  

If you love solving problems, helping users, and want to be part of a collaborative and supportive team, we’d love to hear from you!

Apply now to bring your personality and passion for IT support to a team that values both.