Service Delivery Manager Team Lead

• Do you want to work for a great company and have the freedom to make things happen?
• Do you want to feel like YOU really matter, and your input is valued?
• Are you passionate about leading people and helping them reach their potential?
• Do you thrive working within a fast-paced environment?

We are currently recruiting for a new Service Delivery Manager (SDM) Team Lead for our New Zealand based SDMs, based in Auckland, Wellington or Christchurch

.
You will take on a team of high performing SDMs, and ensure they continue to deliver to our exceptional standards. We need someone who is passionate about our customers and our people and who is willing to go the extra mile to see that both are well looked afte

r.
The successful candidate will be able to engage at all levels across the business and customer base. Experience in people management, support and service delivery would be a positi

ve.
The role is not for the faint hearted, we need a strong player who w

• ill:Provide leadership, mentoring and support to team members with a focus on customer and business requirem
• entsTo manage the workload of team members allocating tasks to reflect their level of experience and competen
• ciesIdentify opportunities for improvements within the Customer Success Team and service to our custo
• mersCreate a service orientated environment which delivers excellent customer service and drives high perform
• anceWork with the Customer Success Team Management to introduce new CST initiati
• ves.Responsible for overseeing our contractual obligations for our support custom
• ers.Be the voice for the customer within Fusion5 to ensure the best outcome is achie
• ved.Manage and support the administrative requirements of the team ensuring that contracts obligations are met and work orders and licenses are mainta
• inedBe able to provide leadership and guidance to other team mem
• bersBe energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environ
• mentMentor staff through helpful, specific and timely feed
• backProvide clear direction and improve team processes and relations
• hipsBe able to provide great service to large enterprise / corporate cli
• entsAbility to multitask and prioritise work

load
The successful candidate will have the follo

• wing:Ability to engage at all levels across the business and customer
• base.Experience in Service Delivery Manag
• ementPrevious experience in mentoring o
• thersExperience in working in a professional services enviro
• nmentA strong customer service focus, with a penchant for lea
• rningExcellent interpersonal, organisational and communication skills (written and
• oral)Excellent Customer Service s
• killsThe ability to provide great service to large enterprise / corporate cl
• ientsAbility to clearly and succinctly present ideas in business-friendly and user-friendly lang
• uage.Accuracy, attention to detail and highly organ

ised.
About F

usion5At Fusion5, we don’t just implement technology — we partner with businesses to transform how they operate and grow. As a leading systems integrator, we deliver digital transformation solutions through consulting, applications, integration, cloud, cybersecurity, data, AI, and managed ser

vices.
What’s o

• n offerCompetitive salary
• packageA focus on Employee Development, with regular sessions aimed at career prog
• ressionOpportunities for training and professional deve
• lopmentAnnual company bonus
• schemeHybrid working arrangements (ability to WFH 2 days pe
• r week)Additional perks including birthday leave, volunteer day, annual flu jabs, a
• nd moreRegular social events and team activities to foster a vibrant work c