Customer Delivery Manager Operations
Nokia
Date: 1 day ago
City: Hamilton, Waikato
Contract type: Full time
Job Description
As a Customer Delivery Manager at Nokia, you will be the primary executive contact for customer satisfaction and delivery accountability for medium to large-scale projects within our assigned CT/CBT. You'll collaborate across multiple business groups (BGs) to streamline delivery processes and enhance overall service effectiveness. In this dynamic role, you will drive project performance, manage financials, and identify upselling opportunities while ensuring seamless communication with both customers and internal stakeholders. Our work environment is fast-paced and collaborative, conducive to innovative problem-solving where every team member's insights are valued. You will balance strategic oversight with hands-on execution, empowering you to influence outcomes directly and contribute significantly to Nokia’s success in delivering cutting-edge technology solutions.
How You Will Contribute And What You Will Learn
You have:
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.
As a Customer Delivery Manager at Nokia, you will be the primary executive contact for customer satisfaction and delivery accountability for medium to large-scale projects within our assigned CT/CBT. You'll collaborate across multiple business groups (BGs) to streamline delivery processes and enhance overall service effectiveness. In this dynamic role, you will drive project performance, manage financials, and identify upselling opportunities while ensuring seamless communication with both customers and internal stakeholders. Our work environment is fast-paced and collaborative, conducive to innovative problem-solving where every team member's insights are valued. You will balance strategic oversight with hands-on execution, empowering you to influence outcomes directly and contribute significantly to Nokia’s success in delivering cutting-edge technology solutions.
How You Will Contribute And What You Will Learn
- Lead seamless Customer Delivery of Services for medium to large business accounts, ensuring high customer satisfaction.
- Act as the executive interface for Nokia Delivery, simplifying project governance and increasing delivery transparency across multiple business groups.
- Drive cross-BG project governance and manage contractual commitments from the Bid decision through project execution.
- Oversee financial performance for assigned CT/CBT, including revenues, costs, sales margins, and cash collection.
- Conduct performance reviews and provide strategic input for project governance meetings at both customer and internal levels.
- Manage resource allocation and forecast performance with BG Delivery teams to ensure adequate support for projects.
- Resolve internal and external delivery escalations while implementing performance KPIs for continuous improvement.
- Champion adherence to Sell/Execute Processes & Tools across project life cycles to optimize delivery outcomes.
You have:
- Bachelor’s degree in Engineering, Business Administration, or a related field
- At least 2 years of experience in the End to End Management of Network Operations of large or medium sized networks of Communication Service Providers.
- Proven expertise in customer relationship management and stakeholder engagement
- Strong financial acumen with experience in managing project budgets and forecasts
- Graduate degree or relevant professional certifications (e.g., PMP, Agile, Six Sigma)
- Experience in cross-BG project governance and multisite operations
- Familiarity with Nokia’s product offerings and market landscape
- Proficiency in project management tools and methodologies
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.
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