Assistant Housekeeping Manager

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Due to a promotion we are now seeking a dedicated and detail-oriented Assistant Housekeeping Manager to support our housekeeping operations and help ensure we deliver an exceptional experience for every guest, every stay..

As a key member of the housekeeping leadership team, you’ll assist the Executive Housekeeper in managing all aspects of the department, ensuring the highest standards of cleanliness and comfort across guest rooms, public areas, and back-of-house spaces. This is your opportunity to contribute to a professional and cost-effective operation while growing your career with one of the world’s leading hotel brands.

Responsibilities

• Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet brand standards.
• Implement and maintain Accor's housekeeping systems, procedures, and productivity benchmarks.
• Address guest inquiries and complaints efficiently and professionally, informing relevant management as needed.
• Coordinate with the hotel's laundry provider to uphold high-quality laundering and service standards.
• Oversee and maintain proper use and servicing of housekeeping equipment.
• Step in to lead the department during the Executive Housekeeper’s absence.
• Support continuous improvement initiatives to enhance service quality, revenue, and operational efficiency.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Salary $67,000 – $70,000 per year
  
  

Qualifications

• Prior experience in a supervisory role or housekeeping manager role in smaller property within hotel housekeeping.
• Strong organizational and leadership skills.
• Excellent attention to detail and a commitment to maintaining high standards.
• Ability to handle guest concerns with tact and professionalism.
• Knowledge of housekeeping equipment, inventory systems, and laundry operations.
• A proactive and hands-on approach to team management and training.
  
  

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Place of Employment will be Novotel Queenstown Lakeside
  
  

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.