Banking Consultant

Req ID: 93799

Department: NZ Personal Banking Branch Network

Division: New Zealand

Location: New Plymouth

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the Role

As a Banking Consultant in our Personal Banking Branch Network, you will provide customers with a seamless banking experience, meeting each customer’s end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on available financial solutions, including digital. You will deliver a high standard of customer service to ensure customers are not only satisfied but advocates for ANZ.

Role Type: Permanent, Full Time

Role Location: New Plymouth

Ka aha tō rā e kite ai? - What Will Your Day Look Like

As a Banking Consultant, you will have the opportunity to:

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs.
• Be part of a collaborative team and act as a role model and peer coach.
• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
• Actively participate in and support bank programs and initiatives.
• Take responsibility to ‘know your customer’ from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

Ōu Pūkenga? - What Will You Bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage.
• Experience in using and promoting technology - working knowledge in different digital channels is an advantage.
• Ability to multi-task and adaptability to change and ambiguity.
• Willingness to work in a collaborative team environment.
• Sound understanding of compliance.
• Excellent communication and interpersonal skills.

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture; if you have most of these skills, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, Why Join Us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. We offer resources, opportunities, and community to take the next big step in your career, with flexible working arrangements and a range of benefits including access to wellbeing services and discounts on selected products.

At ANZ, we celebrate diverse backgrounds, perspectives, and life experiences, committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities.

Te Rā Ōtinga - Job Posting End Date

Monday 5th April, 11.59pm, (NZST)