Administrative Supervisor

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Administrative Supervisor provides day-to-day supervision of administration teams from Respiratory, Gastroenterology, Infection Management Service, and Nephrology; providing technical advice and expertise, guiding the team to deliver in an effective, efficient, and high-quality manner, alongside handling a portfolio of tasks. The Supervisor supports the Administrative Team Leader to maintain patient flow and meet the ongoing changing needs of the Services.

Specifically, the role is responsible for:

• Supporting the clinical team and patient flow by supervising the delivery of a continuous, high-quality service.
• Working with team members to support an equitable spread of work.
• Supporting the development of a team culture which ensures that the patient is at the centre of our work.
• Working with the Team Leader to support engagement with clinical staff and ensuring that expectations of service are aligned with resources.
• Ensuring that up to date and complete documentation is maintained for all administrative processes and procedures in conjunction with the quality framework.
• Monitoring activity to ensure agreed processes and procedures are adhered to and result in a high level of data and systems integrity.
• Team members are supported to be effective and efficient in their roles through the provision of orientation, training, and coaching.
• Administration outputs and outcomes are measured through monitoring of agreed key result areas to provide reporting as necessary, and to identify improvement opportunities that will increase both the quantity and quality of the patient experience.
• Patient and staff complaints or incidents are managed in a timely and people-centric manner ensuring that the root cause of the concern is identified, and actions taken to prevent or mitigate the situation in the future.
• Contributing to project activity to support timely, quality, and cost-effective delivery.

About you

Qualifications, experience, knowledge, and skills:

Essential

• Two years supervisory experience of a small to medium team - this can include project lead work, initiative in taking the lead in change processes.
• An expert SI PICS (South Island Patient Information Care System) user
• Knowledge, understanding, and ability to apply MOH Planned Care (or Elective Services Guidelines)
• Experience with data management and information systems
• Experience and familiarity with administrative procedures and tools (e.g. Word processor, Spreadsheet).
• Exceptional diplomacy and interpersonal skills - ability to facilitate sensitive issues when necessary, negotiating and influencing.
• Demonstrated success in leading and delivering on improvement initiatives.
• Demonstrated strong customer focus.

Desirable

• Experience working in a tertiary hospital
• Qualification in people management or business/information processes

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click - apply now. - All applications must be submitted through our online careers portal. If you have any questions about the role, please contact Kerri McCarthy at [email protected]

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.