Cleaning Service Manager

About Us:

Welcome to Work Target, your trusted local cleaning partner in Christchurch, New Zealand. We understand the importance of a clean and healthy environment for your office or commercial space. As a Christchurch-based business, we are committed to providing reliable, high-quality cleaning services tailored to unique needs. We are looking for a full-time cleaning service manager to manage our operations.

About the Role

As part of this role, you will perform a variety of tasks to the highest standards, including but not limited to the following:

• Participate in developing cleaning schedules, service level agreements (SLAs), and quality standards for cleaning operations.
• Determine staffing needs, assign cleaning teams to specific locations or tasks, and manage the allocation and inventory of cleaning equipment and supplies.
• Delegate cleaning duties to team members, provide clear instructions, and regularly inspect completed work to ensure adherence to standards and efficient task completion.
• Maintain accurate records of cleaning assignments, completed work logs, inventory levels of supplies and equipment, and potentially contribute to or oversee client invoicing processes.
• Liaise with clients, property managers, or other relevant parties to schedule cleaning services, respond to requests or complaints, and ensure client satisfaction.
• Oversee the maintenance and repair of cleaning equipment and manage the procurement and inventory of cleaning products and consumables.
• Implement and enforce safety protocols for cleaning staff, ensuring the proper use of personal protective equipment (PPE) and adherence to hygiene standards and regulations.
• Stay informed about and ensure adherence to relevant environmental regulations, waste disposal guidelines, labor laws, and the company's internal cleaning protocols.
• Participate in the hiring process for cleaning staff, conduct onboarding and training programs, manage performance evaluations, oversee timekeeping, and provide input for payroll.

Qualification, Experience and Attributes Required

• Candidate is required to have a relevant level 5 qualification or at least 3 years of relevant operations management experience.

• Strong written and verbal communication skills, with the ability to build trusted relationships with internal teams and external clients.

• Financial acumen skills to set targets, manage budgets, and analyze operational initiatives.

• A proactive approach to health and safety, ensuring best practices and a strong safety culture.

• Solutions-focused, adaptable, and capable of making decisions quickly to keep things moving.

• Punctual, organized, and capable of multitasking with attention to detail.

Pay & Benefits

• Full-time permanent employment.

• Minimum of 32 hours/week guaranteed.

• Pay rate ranges between $27.00 to $33.00/hour.

• Opportunities for professional growth.

Application Requirements:

Applicants must possess a valid work visa or NZ residency/citizenship. Please indicate your status in your CV. To apply, please upload your cover letter and an up-to-date CV or Resume.