Operations Quality Lead
Ryman Healthcare
Date: 2 weeks ago
City: Christchurch, Canterbury
Contract type: Full time
Support the clinical and operations functions throughout Ryman to adhere to quality standards as they provide excellent care for our residents.
At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman has grown to become the largest retirement village operator in New Zealand. We own and operate 49 villages in New Zealand and Australia. We employ more than 7,000 team members across a range of different sectors. We are proud to be the first healthcare company to receive the Wellbeing Tick.
At the heart of our business, everything we do must be 'Good enough for mum and dad.'
What will you do?
As an Operations Quality Lead, you will play a pivotal role in supporting the operations functions throughout Ryman, to ensure implementation and maintenance of aged care quality standards, whilst supporting villages to understand their role in providing quality care for residents by adhering to required standards.
Reporting to the Quality Manager, you will contribute to the development and review of policies and procedures, focusing on clinical and compliance aspects. You will also conduct comprehensive clinical and operational compliance audits across Ryman villages in New Zealand, with occasional support in Australia. In collaboration with the wider Ryman team, you will identify and address areas of risk, proposing solutions and compliance guidance as needed. You will also support villages in maintaining compliance with the Nga Paerewa Health and Disability Service Standards, and all relevant legislation and regulations.
In this varied role, you will support new villages, prepare for external audits and have a key focus on continuous improvement This role is based in our Russley Road, Christchurch office and does involve some travel throughout New Zealand.
What's in it for you?
If you love working with a team of people, who work to a clear purpose, you'll love this role!
In addition, a career at Ryman offers:
At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
Applications will be reviewed as they are received, and interviews may occur before the official close date. This means a job ad may close earlier than advertised.
- Support our village teams in a sector you're passionate about.
- Ongoing professional development to grow your career in aged care
- A collaborative and innovative team culture focused on excellence in our villages
At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman has grown to become the largest retirement village operator in New Zealand. We own and operate 49 villages in New Zealand and Australia. We employ more than 7,000 team members across a range of different sectors. We are proud to be the first healthcare company to receive the Wellbeing Tick.
At the heart of our business, everything we do must be 'Good enough for mum and dad.'
What will you do?
As an Operations Quality Lead, you will play a pivotal role in supporting the operations functions throughout Ryman, to ensure implementation and maintenance of aged care quality standards, whilst supporting villages to understand their role in providing quality care for residents by adhering to required standards.
Reporting to the Quality Manager, you will contribute to the development and review of policies and procedures, focusing on clinical and compliance aspects. You will also conduct comprehensive clinical and operational compliance audits across Ryman villages in New Zealand, with occasional support in Australia. In collaboration with the wider Ryman team, you will identify and address areas of risk, proposing solutions and compliance guidance as needed. You will also support villages in maintaining compliance with the Nga Paerewa Health and Disability Service Standards, and all relevant legislation and regulations.
In this varied role, you will support new villages, prepare for external audits and have a key focus on continuous improvement This role is based in our Russley Road, Christchurch office and does involve some travel throughout New Zealand.
What's in it for you?
If you love working with a team of people, who work to a clear purpose, you'll love this role!
In addition, a career at Ryman offers:
- Ongoing support for professional development and career profession opportunities
- Additional wellbeing leave and flexible working arrangements
- Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
- Social club events, furry Friday's (bring your dog to work), free yoga classes
- Hold a currentAnnual Practising Certificate (APC)
- Extensive aged care experience in quality and compliance or an excellent knowledge of the Nga Paerewa Health and Disability Services Standard.
- Skilled in using data insights to drive performance improvements.
- Committed to culturally inclusive care with a sound understanding of Te Tiriti o Waitangi principles.
- Resilient and composed under pressure, thriving in a fast-paced environment.
- Strategic thinker with a hands-on approach to support and empower teams.
- Passionate about exceeding expectations and delivering excellence in aged care.
- Exceptional communication, problem-solving, and relationship-building skills.
At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
Applications will be reviewed as they are received, and interviews may occur before the official close date. This means a job ad may close earlier than advertised.
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