Service Designer
Seequent
Date: 2 weeks ago
City: Christchurch, Canterbury
Contract type: Full time
About Us
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Role
The Service Designer will be responsible for designing, orchestrating, and improving services to create exceptional user experiences. Pivotal to the success of this role, will be having an in depth understanding of user needs, business goals, and technological possibilities.
In this role, you will have the opportunity to Participate in:
Service Design:
Hybrid work out of our Christchurch office 3 or more days per week.
Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
For more information about everything Seequent, please visit Seequent.com.
How To Apply
If this sounds like the role for you, apply today with a covering letter and CV.
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The Role
The Service Designer will be responsible for designing, orchestrating, and improving services to create exceptional user experiences. Pivotal to the success of this role, will be having an in depth understanding of user needs, business goals, and technological possibilities.
In this role, you will have the opportunity to Participate in:
Service Design:
- Design end-to-end service experiences, considering all touchpoints and channels to ensure seamless and
- Effective service delivery.
- Analyze and map out current service processes and identify areas for improvement.
- Create and communicate a clear vision for service experience improvements.
- Conduct qualitative and quantitative research to understand user behaviors, needs, and pain points.
- Utilize methods such as interviews, surveys, and usability testing.
- Design and execute comprehensive customer journey maps to understand and improve the customer experience.
- Identify pain points and opportunities for enhancement throughout the service journey.
- Work with cross-functional teams to integrate customer insights into service design.
- Develop prototypes and service blueprints to test and iterate service concepts and solutions.
- Ensure alignment between customer facing and back end elements.
- Work with cross-functional teams including UX designers, operations leaders, marketing professionals, and business stakeholders to ensure alignment and integration of service design solutions. Especially critical is working with our parent company, Bentley Systems, to ensure seamless experiences for our joint customers organization.
- Facilitate workshops and training sessions to promote a service-oriented mindset across the organization.
- Document service design processes, methodologies, and outcomes for reference and future projects.
- Monitor and document customer satisfaction and service quality to ensure continuous improvement
- Bachelor’s degree in service design, Interaction Design, User Experience Design, or a related field.
- Minimum of 5 years of experience in service design, user experience design, sales operations, or a
- Experience in a global software company is an asset.
- A technical aptitude: Work in tools like Miro, Jira, Confluence and QlikUp.
- Proven track record in designing and implementing effective service experiences.
- Strong understanding of design thinking, service blueprinting, and customer journey mapping.
- Excellent research and analytical skills, with the ability to translate insights into actionable strategies.
- Proficiency in design and prototyping tools (e.g., Sketch, Adobe XD, Figma) and customer research methodologies.
- Strong communication and presentation skills, with the ability to articulate design concepts and strategies to various stakeholders.
Hybrid work out of our Christchurch office 3 or more days per week.
Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
For more information about everything Seequent, please visit Seequent.com.
How To Apply
If this sounds like the role for you, apply today with a covering letter and CV.
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