Branch Manager

RHF New Zealand Limited is a premier retailer of New Zealand-made health supplements, known for high-quality natural wellness products. Our operations cater primarily to international tourists, particularly from Korea, who visit Queenstown as part of organized tour groups.

Join us in delivering top-tier retail experiences for international visitors and be part of New Zealand’s thriving tourism industry!

We operate two retail branches in Queenstown, both dedicated to delivering an exceptional shopping experience for international visitors. We are seeking a dynamic and customer-focused Branch Manager to oversee both branches, ensuring smooth operations, outstanding customer service, and efficient international logistics.

Position Overview

As the Branch Manager for our Queenstown operations, you will be responsible for managing both branches, maintaining high customer service standards, overseeing staff performance, handling inventory and logistics, and collaborating with tour operators and international partners. The ideal candidate will have strong leadership skills, a deep understanding of retail operations, and a passion for health and wellness products.

Key Responsibilities

1. Multi-Branch Management & Operations

• Oversee daily operations of both Queenstown branches, ensuring seamless business flow.
• Implement standardized operating procedures across both locations.
• Monitor sales performance, identify trends, and develop strategies to increase revenue.
• Ensure both branches maintain consistent customer service excellence and a high level of product presentation.

2. Customer Experience & Sales Leadership

• Deliver a premium shopping experience for international tourists, particularly Korean visitors.
• Train and manage staff to provide personalized product recommendations and health supplement guidance.
• Resolve customer inquiries, complaints, and special requests efficiently.
• Work closely with tour operators to ensure smooth tour group visits to both branches.

3. Inventory & Logistics Coordination

• Manage stock levels across both locations, ensuring optimal availability of products.
• Organize and oversee international shipping logistics for bulk purchases.
• Coordinate with freight partners to streamline export processes and ensure compliance with customs regulations.
• Track and manage orders efficiently, providing clear communication to customers regarding delivery timelines.

4. Business Development & Collaboration

• Strengthen relationships with inbound tour operators, travel agencies, and local business partners.
• Help to develop and implement strategies to attract more international tourists to both branches.
• Work closely with Rotorua branches to align business goals.
• Identify opportunities to expand product offerings and enhance the customer experience.

5. Staff Leadership & Compliance

• Recruit, train, and manage a high-performing sales team across both branches.
• Ensure staff are well-trained in customer service, product knowledge, and cultural awareness.
• Maintain compliance with New Zealand employment laws, health and safety regulations, and company policies.

Key Requirements

• Proven experience in retail management, hospitality, or the tourism industry.
• Strong leadership skills with the ability to manage multiple locations and motivate a team.
• Experience working with international customers, particularly from Korea or other Asian markets (preferred).
• Knowledge of international logistics, shipping processes, and customs regulations (preferred).
• Ability to speak Korean or Mandarin (advantageous but not required).
• Strong organizational skills, with the ability to multitask and manage operations across multiple branches.
• A passion for health and wellness products and an understanding of the New Zealand health supplement market.

Why Join Us?

• Manage multiple branches in one of New Zealand’s most iconic tourism destinations.
• Work in an international retail environment, engaging with global visitors.
• Career growth opportunities within RHF New Zealand Limited.
• Competitive salary and performance incentives.
• Collaborate with an experienced team and industry partners.

How to Apply

Apply now by sending your CV and cover letter to [email protected]