Café Supervisor

Royal Auckland and Grange Golf Club seeks an experienced Café Supervisor (4+ years), ideally from a high-end private members' club. Responsibilities include staff management, daily operations, and personalised member service. Familiarity with DotGolf and Lightspeed Kounta POS systems is preferred. Essential skills include understanding member expectations, strong communication, etiquette awareness, and operational detail. Comprehensive training is provided, including health and safety, member interaction procedures, and biennial F&B training from the Club Management Association.

Job Description

Location: Royal Auckland and Grange Golf Club, Auckland, New Zealand

Overview: Royal Auckland and Grange Golf Club is a high-end private members' club seeking an experienced Café Supervisor to oversee café operations, ensuring exceptional service standards are consistently delivered. The ideal candidate should ideally have over 4 years of experience, preferably within an upscale or private members' club environment.

Key Responsibilities:

• Staff Management: Recruit, train, schedule, and supervise café staff to foster a high-performing and cohesive team.
• Operational Excellence: Oversee daily operations including opening/closing procedures, inventory management, quality control, and adherence to health and safety guidelines.
• Customer Service: Deliver personalised service to members and guests, understanding and anticipating their expectations.
• System Proficiency: Effectively operate DotGolf and Lightspeed Kounta POS systems. While training can be provided, familiarity with these or similar systems is strongly preferred.
• Event Coordination: Assist in managing café-related functions and events, including large-scale bookings for over 100 people.

Qualifications and Experience:

• Minimum of 4 years’ experience, ideally in a supervisory capacity within an upscale café or private members' club environment.
• Essential experience specifically within a private members' club F&B setting due to the unique demands:
• Understanding of member expectations for personalised service and meticulous attention to detail, distinct from typical café environments.
• Proven ability in effective communication and relationship management with a discerning member base.
• Familiarity with etiquette, decorum, and the operational intricacies of an exclusive club.

Training Opportunities Provided:

• Comprehensive Health and Safety training at the start of employment.
• Employee handbook and standard procedures for member interactions and inquiry management.
• Specialist F&B training is facilitated by the Club Management Association every two years.

The successful candidate will demonstrate an appreciation for the unique operational demands of a private golf club and ensure seamless integration into the broader club experience.

Apply now by sending your CV and a short cover letter to [email protected]