Customer Service Officer
SG Fleet AU
Date: 3 weeks ago
City: Christchurch, Canterbury
Contract type: Full time
OUT THE ROLE…
This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.
Tasks And Responsibilities…
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications.
To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
This position is responsible for ensuring excellent customer service and efficient administration of the existing client base. It will also include assisting and developing business opportunities.
Tasks And Responsibilities…
- Thoroughly and efficiently respond to enquiries and educate the customer to ensure that they have received all the information to make decisions in regard to leasing a vehicle.
- Comprehensively learn and understand SG Fleet’s products, processes, contract types and services and provide support and advice to customers on these
- Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
- Resolve customer complaints through following the Customer Complaint Management Process
- Maintain excellent systems notes that are accurate, complete and timely. Apply Customer Service best practices in line with Customer Experience trainings received.
- Previous experience in customer relations/sales
- Experience in creating teamwork
- Effective communication verbally and written
- Ability to resolve problems through to complete resolution in a timely, effective manner
- Strong organisational and prioritisation skills
- Strong technical/numerical skills
- Ability to share knowledge and coach team members
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.
We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications.
To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
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